Victoria
Hiccups in the system
I've gotten some hiccups in the system, but the people are super nice and try to help you as best as they can. The app itself is a tad bit wacky, but over all it's good and gets the job done.

Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Victoria
I've gotten some hiccups in the system, but the people are super nice and try to help you as best as they can. The app itself is a tad bit wacky, but over all it's good and gets the job done.
Kristina
Wag is incredibly convenient. The walkers have been prompt and take good care of my dog. I have recommended them to friends, and they've liked it too. The report card is great for relaying information about the walk. I just wish the GPS worked better for walk tracking - depending on the phone, some are better than others.
Heather
I love wag. My walkers is the absolute best and always loves on my puppy. My only issues is the app. I don’t like how it’s set up to where you have to call customer service to change reoccurring walks. I understand the need for it but it’s such a hassle to call them because they may have to call you back so you’re waiting around. I also wish that it was easier to select a specific waker and to get price quotes/ways to look at walks without actually getting locked into it, I remember when I first started using the app I didn’t know what I wanted yet because I was new to all this but it locked me into reoccurring walks when I just wanted to “play around” with my schedule and see what would work.
Response from Wag!Nov 16, 2018
Hi Heather, Thank you for your review! We are glad to hear that you are enjoying the service and walkers. We also appreciate your feedback and understand where you are coming back. If you would like to share any additional details please feel free to reach out to us at [email protected].
Julie S.
Such a great idea! Wag! is such a great concept and idea! I love knowing Wag! Ensures all of their walkers are safe and trustworthy. I do think the app itself could use some updating, not very easy to navigate and lags. ALSO, why is there still not a option to customize your walkers tip?
Response from Wag!Nov 16, 2018
Hi Julie, Thank you for your review. We are so glad to hear that you are enjoying the service and appreciate your feedback. We are continuing to work to make the app more user friendly for you. If you ever have any additional feedback you would like to share please reach out to us at [email protected].
Rachel
I have been using wag for a little over a month now and have found a wonderful regular walker for my dog on the days that I work. It’s comforting to know that my dog is taken care of while I’m gone. However, it did take a few tries to find her. The few times I have had to contact customer service they have been very helpful and responsive. Overall a very positive experience!
Response from Wag!Nov 16, 2018
Hi Rachel, Thank you for your review! We are glad to hear that you are enjoying the service and appreciate your feedback. We are continuing to work to expand our walker team so this does not occur in the future.
Amanda
The only issues iI’ve ever had have been with the lock box. Make sure to hide an additional key somewhere else in case the lockbox door gets stuck. I’ve had the same walker since I started using Way about 2 months ago, and he’s been fantastic. Very trustworthy and writes detailed, honest reports after walks.
Response from Wag!Nov 16, 2018
Hi Amanda, Thank you for your review. We are glad to hear that you are enjoying the service and appreciate your feedback. If you do need a new lockbox please feel free to reach out to us at [email protected] and we would be happy to send you one free of charge.
Angela
I’m thankful for this app overall! Some of the features could be improved. For example, for my recurring walk I have to edit the access notes each day because they don’t save. Also, it won’t let me change my puppy’s name on there! I would like the walkers to call her by her nickname.
Response from Wag!Nov 16, 2018
Hi Angela, Thank you for your kind words! We are glad to hear that you are enjoying the service and appreciate your feedback. If you would like to reach out to our team at [email protected] we would be happy to update your pups name in the system.
ZOYA
I feel the WAG walkers are good with my pup- which is the most important thing. The only issue I’ve had is a few walkers have set off my security system and twice my pups crate hasn’t been latched and I come home to a destroyed house. But overall I use the app because it’s convenient and I do feel good about the care they provide. J
Response from Wag!Nov 16, 2018
Hi Zoya, Thank you for your review! We are glad to hear that you are enjoying the app and appreciate your feedback. If you would prefer to have the walkers that set off your system blocked please feel free to reach out to us at [email protected] and we would be happy to assist.