Wag!Reviews of wagwalking.com

The walker called me when she was supposed to be at my house and said she thought I lived closer to her and she’s not coming to walk my dog. I work 12 hour shifts and booked this walk multiple days before. She sent me a message telling me to cancel it. I told her she needs to because I’m going to get charged a fee canceling even though it’s for her not showing up. No where to review her or fight this. Very disappointed.

Booked a 60 minute walk several days prior and an hour before the scheduled walk they said they couldn't find someone. They should inform users well in advance if they can't find a walker.

I tried wag as a walker and theres several ongoing issues: 1) very few random walks pop up, maybe 2-3 per day and if you dont request within 3 seconds, someone else gets it. 2) you cannot see details about the dog until you request, so you may end up with one who has behavioral issues. 3) App is always crashing and glitches with "oops try again" pop up, any correspondence you've had with an owner dissapears after couple days so you have no way to contact them. 4) GPS is wildly inaccurate only showing 1/3 of the distance walked. 5) had an owner confirm a walk, I drove 40 mins to uptown, no info how to get into an apartment. Finally find someone to let me in, get there, the dog is not there and owner said she canceled the walk and doesn't need me. They never refunded for wasted time/gas. 6) customer service is awful, theres no live chat option and it takes days to respond. When they do, its a generic canned response that doesn't even address the question. 7) They use unethical bait and switch practices by showing the tip the walker will receive but the owner never tips. 8) There should be a way to respond to reviews as well as review the owner. One owner left me a low rating because her senior husky did not walk 4 miles in a 90 degree heat during a 20 min drop in visit. Was refused to remove the review. 9) They encourage other walkers to snitch on their peers if they suspect you're talking to the owner outside the app, even if its just to share a photo on social media. 10) The fees they take out are extremely high and there should be way more walks and flawless customer support if youre taking 40% of profits. Save yourself a headache and either start your own business or use Rover.

Walkers confirm but then don’t show up for walk. This has happened to me multiple times and I have stopped trusting this service.

This has happened again!!! Why did you delete the access code!!!!!! I checked when I booked the service and the code was there. My walker could not get in twice in 4 days. I have wasted precious time on you stupid app because you deleted and do not save the information! Stop screwing up the app!! To add insult to this, my dog got bit on a WAG walk and there is no number to contact Wag to go over the issue. Terrible customer service... I have contacted Wag with no response via email, facebook and support....

I have been a pet care provider for 8 years. This past year I’ve used Wag and this past month I had a boarding with two pit bulls. It was a pick up which was no issue. When I got the dogs they were dirty. They smelled bad and had a bunch of dead skin and hair falling off. The pet parent had informed me of the skin condition the dogs had but she mad it seem small but this was beyond severe. I inform the pet parent that the smell in my apartment is getting strong because of the dogs and that I’m receiving complaints from other tenants. She didn’t care. She claimed she got them groomed but their nails were long asf and they stank. She then asks me to give them a bath and I said no cuz I’m not a groomer. She asks me if I can take them to the groomer and I had no issue with that but with the groomer you need an appt weeks in advance and their vaccine record but she took a day and a half to give it to me. The smell gets stronger day by day and 5 days in my super calls asking if someone died in apartment because people are complaining that it smells like corpse. I apologize and explain the situation. She tells me to inform the land lord and she tells me he was about to report me on my tenancy which can affect it. I’m having a mental breakdown because I don’t want to get evicted. The landlord tells me that he’s willing to not do the report if I get the dogs out of my house immediately. I called the pet owner and I explain the situation to her I’m crying while I’m talking to her and she just seems surprised and she says “I didn’t think it was that bad “. She was one aware of the condition she had her dogs in but she did not care. I’m able to ask another pet owner I work for if I keep the dogs overnight and bath them. The owner makes a fuss to get them picked up eventhough my tenancy was on the line due to her negligence. I immediately report her to wag and wag couldn’t care less. They tried to blame me and tell me that I should have told them to find a replacement sitter but who the hell would take these dogs in this condition. All they do is block her from my account. She writes a review lying about the experience saying she spoke to my super but super is Albanian and he doesn’t speak English so how could she communicate? (She’s black so Ik she doesn’t speak it) also his number is not available online so there’s no way she can communicate with him. I made a tik tok video about the experience and showing my proof of the ordeal. It’s @findinglizx and if you’d like to check out my pet care Instagram it’s @thepetgodmother. I’m getting ready to part ways with wag because it’s not fair how I almost got evicted because of a irresponsible and neglectful parent and then she lies on her review which affects my business cuz other pet owners will believe it

I'm a Wag caregiver that has been working with the app for 5+ years, has completed nearly 700 services and holds a 4.9/5 rating. I've witnessed Wag evolve from a modest tech start-up trying to find it's footing to a greedy, corporate monster. First of all, working with Wag is only worth it if you reside in a big city and you own your vehicle or have access to a comprehensive public transportation system. Otherwise, you're going to have a net loss of money with all of the gas you'll be buying. Also, the wear and tear on your vehicle is another huge factor you should consider. If you live in the suburbs or a small town, save your precious time and money and find alternate gig work. Furthermore, Wag takes a 40% cut of every service that you complete. That's a huge percentage in comparison to comparable gig work that you can do. Getting bookings can also be an absolute nightmare if many people are simultaneously requesting bookings at the same time. If you want consistent work, you're going to have to refresh the app every 5 minutes to see what's available and you'll have to accept work that you might not want to take. If you're not quick, it's guaranteed that someone else has already requested the walk and will end up getting the booking. The culture of requesting walks is stressful and cutthroat. Finally, working with Wag support can be a stressful and tedious process. If you have any problems as a caregiver, you'll be redirected to an impersonal and mostly unproductive messaging support system. The person you're communicating with is from a call center in an outsourced country, is probably getting paid slave wages and will only answer your questions with links to forums on the Wag app to read yourself. No real support is ever offered these days. In short, working with Wag MIGHT be a decent, temporary side hustle if you reside in a big city but I'd recommend looking for alternate work. Also, if you're interested in utilizing Wag to care for your pup I'd proceed with caution. It might seem like the more convenient and cheaper option to go through Wag versus taking your pup to doggy dog care or using Rover. However, there are countless stories of unqualified, untrustworthy and uncaring individuals who are passing these minimal background checks and receive these "verified" statuses. I'd also implore you to read other reviews on here and see just how many pups are experiencing mishandling, abuse and even death at the hands of "verified" caregivers. I'm a dog owner myself and I'd NEVER trust this company with my precious pup.

Downloaded this app when our dog sitter cancelled last minute for boarding our pup. Went through the request process, got given the name of someone to take him but in the meantime had found a cheaper option. When we cancelled we found they took a 50% REDUND FEE. For no services having been provided. The lovely lady at customer services (the number for this is near impossible to find) offered us a refund as it was not clear anywhere that'd we'd be charged without having used the service. Then they called back to say they can't refund it and the money goes to 'compensating the sitter' . But the sitter hasn't done the job? The whole thing seems like it is intentionally difficult to navigate in order to make the most money. Elaborate scammers