Wag!Reviews of wagwalking.com

They are great accept for automatic reviews. They say there is a three hour window but if you are just a minute late they destroy your account and ruin all of the work you have done up to that point. It makes sense to let customers leave reviews but the app leaving auto reviews is ridiculous . I agree with the 4.75 rating but let customers leave reviews as if they wanted to leave one for a service that’s not completed, THEY WOULD. Let natural progression of things happen. Please remove this feature. It could have been that you spoke to customer and told them, that you handled it with the customer anything but leaving automatic reviews that no human left! It’s not fair to the walkers. Again the customer can leave a review if they want to about a cancelled service. We don’t need wag telling the planet we are a piece of crap when they don’t know the circumstances and the walker has had hundreds of completed services prior to that. Rover doesn’t do this or leave fake reviews by an app. How ridiculous. Automatic one star with no questions? You got to be kidding me. Especially since it was handled between me and the customer . Wow. Otherwise great app. I’m not going to leave one star just bc of this feature but would like it addressed. Otherwise I love the app. I love the customers and love the payouts. Thank you for those features just please don’t leave automatic one star reviews when you don’t know the situation and it’s been resolved between two human beings.

I love the service and have had great luck with the staff. However, the app has many glitches, especially when using the links sent from the system about the walks my dog were on.

I love Wag as a service and all our walkers have been amazing! The only issue I have is the app. It is sometimes very buggy. There have been a few times I try to schedule a walk ahead of time, but I cannot highlight the days I want. I sometimes have to restart the app to make it work smoothly.

Wag walking and walkers are great! I love getting videos and trip reports from them. However I have had trouble with the messaging on the app-having to restart my phone several times to get messages through while the walkers were waiting.

I’m impressed with what WAG has to offer. So far I had a trainer come to my house, and got a walk on the fly. The dog walker showed up a little late and had trouble opening the lock box. But she was sweet and I love how I can see her walking route. The report card was super helpful too! I would recommend WAG for your fur baby.

I just started using Wag for dog walks and I’m very pleased with the service except for one technical glitch. My dog has more energy than I can cope with for a while due to a health limitation. She comes home after 30-minute walks “smiling” and pleasantly tired. Her first walker had her moving at a good clip but her next wasn’t far behind that pace. I suggested Wag to a neighbor and she’s also happy but we both have had issues with the Wag app freezing repeatedly. I retired from the IT world. I just installed the latest version of the Wag app on my iPhone 12 Pro this past week. I update both my operating systems and my software as soon as new updates are released. The problem is not on my end. If this issue isn’t fixed soon, it’s a deal-breaker for me.

I had someone come walk my dog twice while I had to be away for several hours. The notifications that the dog walks have started and stopped are helpful. I would have liked an update saying how the walks went, especially because this was someone new to my dog. I had to ask for this and did receive a reply but this should be standard practice.

I don’t like the extra charges per walk, but besides that I like using Wag