Wag!Reviews of wagwalking.com

The company model is not good and here’s why. When it comes to caregiving, you need to know your caregiver is safe, reliable, and hopefully caring for your pets. And this niche directly targets people who want to start a job/side hustle in a field that involves something they enjoy; ie. pets. So when caring people join, they are encouraged to have 5 people sign up and write something about how they would be a good caregiver. This could EASILY be accomplished by filling out your name and what you want to say, HOWEVER, it continues to REQUIRE those 5 people to 1.create an account, 2.input your personal address 3.input your pets name 4. And input a photo of your pet. This is extremely unecessary, seems like a tactic to just get people to download the app, and honestly was a big turn off for me as a first impression. People should want to download the app because of good reviews and shared honest opinions, not be forced to fill out all your information just because you want to support friends who want to become wag caregivers. Overall, I’m sure there are great people on the app, but the app itself is just wrong. It shouldnt be predatory for information. App can improve by eliminating the REQUIRED information. I guarantee more people would notice the need. I myself have many pets and will not be using this app due to this experience.

I am a wag walker. This company does not support the walkers and they do not provide the walkers with a direct way to contact with non emergency issues. Wag took a job from me and then left a review on my profile that I never showed up for the job when in fact I did show up for the job at the time I had discussed and confirmed with the pet parent. I was never contacted by wag and I was not compensated for providing the service that wag claims I did not show up for. This is not the first time having an issue similar to this with this company. If you are a great caregiver who loves animals and have great work ethic, this is not a good company to work for.

Walker arrived early , and left because we were not home, them billed us! We have been using wags for 2 months for our black lab puppy. Until today we have been very happy. Our walker was scheduled for 12:30. At 12:28 she texted to say she was at the house and we were not home. And she was leaving . I arrived home delayed by traffic at 12:32. I was billed for this. What is the policy for a walker to wait even 5 mins? Very disappointed and would not recommend unless this is clarified. If I have paid for 30 mins, it is reasonable that you would wait at least 5mins

DO.NOT.HIRE. AMANDA. I believe is Amanda Alves. We had the worse experience. We hired her for four overnights plus a paid meet and greet the day before. She did not show up on the day of the meet and greet. When asked, she first said " stuck in traffic," which is fine, and then the story changed to " my car is not working," but promised to be there in the am. The morning after, she was asked to be there at 8 am. She did not show up and lied in the app, saying she had already started the service and had taken the dogs out and fed them, which were lies. We were at home at that time. When I called her asking if she would come told me, " yes, I have already started," to which I replied, " I am here. No, you have not," and she quickly changed her story to say she was just getting her car. She did not show up until 1 pm, only took one of my dogs out in 5 min, and left. I have security cameras in and out of my home, so I had proof. I called customer service to have her fired ASAP. The customer service was incredible and very helpful. However, they blocked this sitter from my profile, and I could not leave her a review warning others. This is something that needs to be changed. Also, the new sitter who came last minute came into my house, smoked, and brought her boyfriend. Unprofessional, to say the least, but at least she showed up. In the end, my neighbors had to end up helping me and taking my dogs. Horrible experience and i would avoid using Wag ever again!!

This review is solely regarding to One Wags Walker/Sitter only, Alma Panis. We've had overnight service with Wags in the past was great. So we contacted them again for our recent vacation. We requested a 8 day Overnight Sitting and not to be gone for more than 4hrs as our Beagle does have separation anxiety especially at night. We met with Alma prior to our leaving and expressed the details and showed her the house. We believed she understood the assignment, we were wrong. Day 1 and only Day 1. She came about 2pm then left about 5pm. I messaged Alma about 7pm and asked what her schedule and plan was. No response. Come 9pm after 4hrs she still hasn't responded or came back. I contacted Wags and they couldn't get in touch with her. Then at 10pm she comes back and says she was doing Doordash. She only stayed for about 20 min. As I happened to be watching the outside cameras, she left. I immediately texted her telling her she can't leave. She assured me that she'd only be gone for 45 min to charge her car. At 1pm, no return. I started calling her and no response. At this point, snoopy was pacing in the backyard, which tells us he's in full anxiety. Not only Snoopy, but also me. Knowing my pup is feeling abandoned. Alma didn't return until 4am after many attempts from us and Wags to reach her. She did apologize and said she fell asleep. She then told us that she has multiple part time jobs and SHE can't accommodate overnight care for snoopy. Wags couldn't find a replacement and we were hours away from going out of the country for a week. At 2am, I had already began texting my son in Texas (we're in California) and my niece for emergency help. Luckily my niece was able to drop everything and stepped in. It took snoopy a couple days to bounce back, but he's not fully ok. Not only did Alma put my pet in a full anxiety, I had zero sleep, in a complete panic and was 100% stressed watching my pup also stressing. Alma should be ashamed and not be trusted with anyone's fur baby for overnight care. Your pet is not her priority, her other part times jobs are. I wouldn't trust her with a goldfish. She is getting two stars because we left her a $100 cash tip but after she was fired, she did leave it. If she took the money, she would have received a one star.

App is just okay. Website is inadequate. While the service from the walkers is great, the website and app need help. I can only text the walker from my phone app, not my laptop. And for boarding, there's no way to know the sitter's location until you book it and text/call them directly. Shouldn't we know the sitter's address so we don't book someone an hour away?

My walker didn’t show up. So I canceled and was still charged a $5 fee for cancelling 2 hours after the walker was to arrive. Ridiculous

Our last walk we scheduled for our wedding day to give our dog an outing throughout the day. I noted that my dog has had surgery on his hip (months ago) and just a slower walker that can't go too far. I scheduled a 30 minute walk and the walker only went .39 miles and didn't start the time. She noted that he started pulling at 10 minutes and turned back. I have walked enough times with Finley to know that he's perfectly capable of a 30 minute walk and walks much further than .39 miles in that time. That's not even around our block. I'm very disappointed that we had to pay full prices for a service where we feel we were shorted. We have had this with our past couple walks and had a walker even stay in our house to play without walking Finley outside. We are done using Wag from now on.