Wag!Reviews of wagwalking.com

Response from Wag!Jun 30, 2026

Astrid, we're sorry to hear about this experience, and that you didn't feel supported during a stressful situation. We appreciate you bringing your concerns forward, and take feedback about pet care experiences seriously. Our team is here to continue working through this with you. To ensure you receive a prompt response, please refer back to your existing email communications. We hope to speak with you soon, and we'd appreciate the opportunity to fully address your concerns.

Response from Wag!Jun 29, 2026

Suzanne, we appreciate you taking the time to share your concerns. Reports involving inappropriate conduct are taken seriously and reviewed by our Safety & Compliance Team. To discuss this further, please reach out via the virtual chat at support.wagwalking.com—asking to speak directly with an agent will help connect you with someone who can review the specifics of what you've shared. We hope to connect with you soon.

Response from Wag!Jun 29, 2026

Noralyn, we're sorry to hear about this experience and appreciate you bringing your concerns forward. We'd like to make sure we connect with you to understand what happened and address your concerns directly. Please reach out via the in-app "Help" option in the "Account" menu, or via the virtual chat at support.wagwalking.com—asking to speak directly with an agent will connect you with someone who can review the situation with you. When you reach out, you'll receive an automated confirmation by email, and an agent will follow up within 48 hours or less. We hope to speak with you soon.

Response from Wag!Jun 13, 2026

Carol, we're sorry to hear about this experience and appreciate you bringing your concerns forward. If you've been in touch with our team about this, please refer back to your existing email communications so we can continue assisting. Otherwise, please reach out via the virtual chat at support.wagwalking.com to connect directly with an agent. After you reach out, you'll receive an automated confirmation by email, and an agent will follow up within 48 hours or less. We hope to speak with you soon.

Response from Wag!May 27, 2026

Jon, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Questions about charges on your account are taken seriously, and our team would like the chance to review the specifics with you. To help us follow up with you directly, we've reached out via Trustpilot to request a few additional details about your experience. You can also reach out via the in-app virtual chat or at support.wagwalking.com—asking to speak directly with an agent regarding service charges will help connect you with the right team. When you reach out, you'll receive an automated confirmation by email, and an agent will follow up within 48 hours or less. We look forward to connecting with you on this to review the specifics, and we'd appreciate the opportunity to address your concerns and restore your confidence in the Wag! platform.

Response from Wag!May 27, 2026

Kyle, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Questions about charges on your account are taken seriously, and we'd like the opportunity to review the specifics with you. Please reach out to our team—either through the in-app "Help" option in the "Account" menu, or via the virtual chat at support.wagwalking.com—so we can take a closer look. When you reach out, describing this as a charge discrepancy will help route your inquiry to the right team, and you can ask to speak directly with an agent to walk through the charges with you. After you've submitted your inquiry, you'll receive an auto-response confirming our team has it, and an agent will follow up by email within 48 hours or less. We look forward to connecting with you on this to review the charges, and we'd appreciate the opportunity to make this right and earn back your trust.

Response from Wag!May 16, 2026

Ray, we're sorry to hear about this experience and appreciate you bringing your concerns forward. Reports involving the well-being of your pets and the condition of your home are taken seriously and are reviewed by our Safety & Compliance Team. To help us investigate, please reach out as soon as possible—either through the in-app "Help" option in the Account menu, or via the virtual chat at support.wagwalking.com—to connect with our team. Even if the service has concluded, we want the opportunity to look into what happened and address your concerns thoroughly. We hope to speak with you soon.

Response from Wag!May 13, 2026

Suzanne, we're sorry to hear how frustrating this experience has been, and we appreciate you taking the time to share your concerns. We understand how important it is to have clarity around payment and to feel confident in how the platform works. We'd like to make sure we connect with you to address these concerns fully. If you've already been in touch with our team, please refer back to your existing email communications so we can continue assisting and review the specifics of your account, the bookings you've completed, and any payment timing questions. We look forward to connecting with you on this.