Wag!Reviews of wagwalking.com

Has some genuine dog lovers as walkers. Some issues actually getting a walk on demand some times because the walkers do not know exactly where the walk is located until they are approved for the walk so in my situation I need a walker with a car! A walker who needs to commute is most likely going to cancel as soon as they see the hoops they’ll have to jump through just to get to my house for a 30 minutes long walk. If they tweaked that information on the app for their walkers there would be less cancellations

I was signing up to be a dog walker. I took the tests, watched the videos, entered my info and came to...THE PART WHERE I PAY WAG $30 ??!!! (I opted to receive WAG T-shirt and bandana fo $5) I didn’t go through with it. It was a nominal amount, but there is no way for me to see if there were dog walking opportunities until I paid them. If I knew there were actual jobs in my area, I’d sign up.

Truthfully I loved Jenny. She walked both my dogs very well. I had more issues with Wag. They need a place on the app to see your transactions and balances. Will not be using again.

The walkers are fantastic but sadly, it's almost impossible to get through to a human voice when I had scheduling and billing questions. And their preferred method of communicating - texting, was frustrating...to say the least.

Wag is an excellent service with a few bugs left to work out. Their app is faulty and needs more options as their scheduling is not at all flexible. Once they work out the kinks, I’ll be much more likely to use it regularly!

I've had 7 walks scheduled. Four have been good and a couple of the walkers were great. However, there was one walker who showed up (I was not home but he was sent to my apartment by our Receptionist) as scheduled on time to walk my dog. That was good. My dog is very wary of new people, so most of the walkers have had to carry her to the street (as I suggested) and then she would eventually get into the walk and was fine. This particular walker apparently scared her so she hid under the bed. They called me and I said to try to pull her out. A while later I got another call from our Receptionist (who knows the dog) who said that she just wouldn't come out from under the bed. I told her to forget it so we missed the walk. My dog apparently was ok except for the usual initial wariness with another walker later that same day. She was fine when I got home after being gone for approximately 9 hours (which is why I scheduled 2 walks). Chris was the best walker of all. I hope he's available again when I need a walker.

Wag! is a great service if you book your walk in advance/have a set schedule you need a dog walker. I have had great dog walkers. I love that they send me updates as my dog is being walked, including videos and pictures. However, I have run into a lot of issues when I am in a bind and make an "ASAP" booking. I have yet to have had a good experience making a 'quick' booking which is usually when it's most crucial someone gets to my dog. I have always had to contact customer service because no one shows up when the app indicates they will with no notification they will be arriving later than determined. I have just learned I need to book someone at least a day in advance or I cannot count on them. Other than that, I think their normal service works as it is intended.

Wag has a few good dog walkers, but others are flaky. It's hit or miss. Overall I would use them if in a pinch. Their customer service is unreliable so don't bother expecting good service.