Wag!Reviews of wagwalking.com

Worst customer service I’ve ever experienced! DO NOT USE THEM or use your hard earn dollars here… what a terrible Company.

They canceled my dog walker - while he was at my house - and removed the information he needed to get in and care for my dogs. Then, they unilaterally kept moving my scheduled time back while they looked for dog walkers. After a few hours, they notified me that they couldn't find anyone. If it hadn't been for the original walker coming back and letting the dogs out, my dogs would have been left with no care. I was at a Board meeting 2 1/2 hours from home. When I called the service they told me they don't guarantee the service will happen. What?? They offer overnight service. Can you imagine setting up service, going on vacation, and then after you're gone they cancel you because they can't find someone??!!

I bought a premium subscription and then found that there were no caregivers within 15 miles of me. This was evidenced by no response to my request for service and a search for caregivers. I then attempted to get a refund for my $60 annual subscription. I was only able to access the lowest level of customer service, young reps with no agency to make decisions, only condescendingly parroting company policy. I was told on two separate calls that I had warning that the premium subscription was non refundable- I never saw those terms. My request was made within an hour of purchase. This is a very dishonest company. They collect money for a service they cannot provide then refuse to refund.

More often than not walkers cancel at the last minute. Wag hasn’t figured out a way to cover cancellations.

I did not receive a notification of the premium account auto renewal although I had not used the service in 11 months. I called customer support within 20 min of being charged and she said their policy was no refunds. Will never use this service again.

Wag offers premium service for a discount. This is a big scam. It continually charges your card even if you do not use their service. And what is worse is that they do not give you a better service for these payments. The dog walker gets paid less, so you are actually getting lower quality walkers. I know this because I had booked a walker before being premium and once I became premium I booked the same walker and he notified me that he was getting $10 less per walk, so he decided not to continue with us since he would get less money than by booking with non premium members. A total disappointment. I also tried to contact wag to get any retributions for my continuous months of paying premium and just got their workers repeating their no money back policy like a broken record. This company does not care about its customers and does nothing to keep your business.

So I applied to walk back in December 2022. TLDR is it's now March 2023 and according to my bank, my application is still "incomplete". They took my application fee, and won't let me into the app to check the status, and I have uninstalled and reinstalled it multiple times in case it was a app issue. It just redirects me to either their Help page, which doesn't do me any good, or to login, which I can't thus I go in circles. I'm guessing I don't have enough references? Sorry I don't have as many friends as you'd like who are willing to download an app and leave a good reference for me, I just don't have that many friends or colleagues. I shouldn't be punished for it. I've reached out Wag on Facebook, I've looked for phone numbers and found none, and because their policy states non refundable, I can't get my money back even though I have not been able to utilize their service for MONTHS now. I don't know what their issue is with customer service, and helping potential new walkers, but I was just looking for a way to make some money without getting a fulltime job while I finish school. I've now decided to give up on getting my money back, and am going to just accept this will forever be "incomplete". If I were you, I'd choose any other company because you'll get to start working a lot faster and the customer service is existent, unlike here. I will not be reaching out to any of their previously mentioned help sites because guess what? I already have, and they did nothing. These guys could care less about you because all they want is money. Without it they can't operate, so they make fees non refundable and then fail to provide the service. I don't even want to work for Wag anymore, I made half a grand dog sitting for someone for 10 days on Care.com, so while that Wag nonrefundable fee is long gone, so is there dignity as a company. If you need work, you won't get it here. I was so excited to use Wag but it's caused me so much stress it's time to give up. They aren't worth it.

Ten years ago, Wag cancelled a walk and never provided a backup, so I got home at the end of the day to a floor covered with pee and poop. A month ago I decided to give them a second chance and the same thing happened again yesterday. I paid $14 a month for Premium service which includes a discount, 24/7 customer service and seasoned walkers. I got my discount, but 24/7 customer service is a chat bot that directs you to FAQ. And half of the walkers I was sent were first timers. One broke my lockbox that I had purchased from Wag and their customer service answer was that they couldn’t replace it but maybe I could leave the key with my doorman or hide it under my doormat. I don’t have either. This is a company that doesn’t care about you or your pets. Book them at your own risk.