Wag!Reviews of wagwalking.com

No complaint with Wag walkers - they're great. But the company is TERRIBLE. I made a dumb mistake when attempting to get an *idea* of boarding costs for my two dogs. When I used Wag in the past I would enter my info and then choose from a list of caregivers. I don't recall having an option back then called "caregiver preferences" but it exists now and it defaults to "quick match". Unlike all the other options which have prompts like "select date" and "add pickup" this one is not as obviously something you are meant to select and, unless you drill into it, there is no explanation of what it means. Because it didn't indicate an action "select" or "add" I didn't even notice it. When I'd entered my dates/times and dogs and clicked continue, rather than seeing the expected list of caregivers from which to choose, I got charged. What "quick match" means is that it automatically selects a caregiver and charges you. Ok, yes, I made a mistake but as soon as I realized this happened, I cancelled. I was charged a $179 "service fee" and they do not refund your money - they only give you a credit. I sought help via their chat bot and received the same robotic answer that you will see them post on every bad review on this page. Their customer service is non-existent. There is no phone # to call for help and only chat bots. At a minimum, the app should show you a confirmation that you are about to be charged and details about what happens once you're charged - i.e., cancellation fee and no refund. If it's going to default the match type, it should default to the option that does *not* automatically charge you and lets you pick your caregiver. I accept blame for not understanding the prompt but that mistake should not have cost me $415.

This company doesn’t pay you! Don’t work for them! You’ve been forewarned. I did a walk and they’re not paying me

Terrible service. As pet parent I tried to find boarding for my dog. They make you pay for the whole stay up front and then won’t refund your money only offer credits. The only way to search their system effectively is by paying for premium services. I’d stick with Rover never had problems with their service. I’m out 490 dollars thanks to Wag!

I went to add a tip to my dog walker through their sketchy app and a prompt kept coming up prompting me to add some additional service - I kept trying multiple times to x out and close the prompt but yet endlessly kept coming up. I ended up going to my email and adding the tip that way and the next day I noticed a charge on my bank account for $119.99 for some service I have no idea about and did not authorize. I contacted them through chat on their sketch app and they refused to refund me and told me it was non refundable. I asked them to contact me via phone and again through their sketch app kept sending through hoops and shockingly no call back. I am now disputing charges with bank. Unbelievable. I will never use them again. I hope this has not happened to anyone else . I signed up for Rover.

My dog got injured after a walk. I politely ask if the walk saw anything. They deactivated my account now I'm in a lawsuit. I'm a Honorable vet with a Registered service dog and was a 3 year premium customer.

Be aware of cancellation charges. I booked an overnight service (3 days) with Wag pet service. The total charges were supposed to be $181.62. I cancelled plans and didn't take my trip and was charged $90.81 because I cancelled service that was already booked with a pet caretaker. I paid $90.81 for WAG to do absolutely nothing!! I hope this helps somebody else out from being overcharged and ripped off.

COMPLETE scam. BEWARE / You are hiring people base on reviews that people make that have to pay for those reviews. My sister lost her dog recently so she wanted to start walking dogs in her spare time. She was told about Wag. They made ask people to review her and gave her a link to send out. She sent one to me. She has taken care of my boys so many times, she is so good with them and they adore her, so I was happy to put in a good word. I was first asked to give tons of information about my pets, then asked to pay to leave a review for my sister and the higher the amount paid the higher on the "referred list" She was also charged to create a profile on her end. So, all you need is money to make money so THEY ARE A SCAM, Next, when she didn't accomplish everything they requested to set up her profile within 24 hours (she was still in mourning) they shut it down. NOW I AM BLASTED WITH MARKETING BLLSHIT ALL DAY EVERYDAY.

I will NEVER use this service again. They quoted me $70-80 for my service, and once the care taker accepted my request, it jumped to $180. They claim the caretaker can charge what they want so that’s why I was charged an extra $100. I ended up canceling as that was a ridiculous jump, and they refuse to refund me. Beware this place is a scam.