Wag!Reviews of wagwalking.com

My fiance and I had some job changes that led to us being an hour away from home for work, each in different directions. We signed up for Wag, expecting that we'd run into occasions where neither of us could make it home to walk the dog, and thought it would be nice to be able to scratch that particular worry off our plate. Thus far, scheduled walks have gone off without a hitch. Walkers have been great and communicative. However, this morning, we both needed to leave home in a hurry due to some work emergencies. We didn't walk the dog, expecting to be able to contact Wag to take care of that. I requested an ASAP walk, and waited for over an hour and a half. I was not given any indication of when the request might be fulfilled. Because we can't wait all day for a walk, we cancelled the request after nearly 2 hours and were (luckily) able to contact a friend to help us out. I feel I can no longer rely on the service for "emergency" type walks, and that's quite disappointing.

The app is great. I found the customer service helpful and responsive. The service makes my life so much easier and worry free that someone is a tap away to care for my fur baby. I am giving 3 stars because sadly, it appears as though there is a lot of turn over or the people I prioritize are never available, ever. I have had a couple problems with the walkers not showing (which Wag! Responded and sent a backup walker), but I schedule a walk conscious of last minute delays... just in case.

Lots of good and lots of bad I've been using WAG for a while and while there are things I like, there are things that this company needs to work on. I'll list both below Good 1. Every walker I've met has been nice and loves dogs 2. You get a report card and picture of your dog, along with a map of the walking route 3. You can get a walker quickly in most cases 4. Sometimes they send video updates which are really fun to see 5. You can follow the walk along on the map Bad 1. Customer Service Phone Number is AWFUL!! It's incredibly hard to get ahold of someone quickly. Their customer service number has a bug which hangs up on your call randomly. Sometimes if you text the customer service number, there's no reply for hours. Sometimes it's a fast reply. When there's an urgent matter with your dog, this lack of dependability from Wag is extremely hard to deal with. 2. Their app and website aren't the most user friendly. Online, you can do a custom tip amount, but then can't leave a comment. In the app, you can comment, but can't leave a custom tip amount. The least you can tip in the app is 10%, but with a $30 walk every day, that adds up quickly. 3. I've had a few walkers that have done things they weren't supposed to do. I caught one dropping my dog off early and then driving away, and not "ending" the walk until she was miles away from my home. I've also had some walkers take my dog off leash in a dog park, which they aren't supposed to do. I was able to get reimbursed for these walks when I provided evidence that this occurred. This company has great potential, but I hope that they constantly improve their product. Update the app and website so that it's more user friendly, and PLEASE HIRE MORE CUSTOMER SERVICE REPRESENTATIVES!! Your customers deserve to be able to talk to a human when they need to, and your customer service employees shouldn't be in a position where they have so many calls that they can't answer all of them in a timely manner. It's not fair for either party.

I have enjoyed using Wag as additional excercise for my best friend Watson. I find two problems with the app process. It really makes no sense that I am only able to get the actual walker information after I place an order. You show pictures of the walkers in the area and have your clients choose preferred walkers but that is where it ends. I get responses from a call center but they are not in a timely manner. Ther other problem is that you may assign a walker to my request that is over a half hour away. I have had several show up 15-20 minutes late or longer. My walkers need to be within close proximity to my home when I request ASAP. Wag is a good option but it needs to be more efficient. Also the perks need to fit the client or what is the point, 20% off should be available with a planned walk or ASAP request.

The customer service has been helpful, but I think the app and the website has poor user experience.

App needs work. It’s good though. Walkers are great. It’s pricy though. I can only afford 2 days a week.

The dog walkers are excellent however customer service could you some improvement as I have tried several times to get hold of a real life person with no

Largely great experience but one wag walker barged into my apartment without my inviting him in and without asking. He said my apartment was cool and he was clearly eager to look around. Totally unacceptable and it made me very uncomfortable. He was literally walking around my apartment uninvited until I said something. He was also 15 minutes late, had a hard time finding my entrance (despite gps) and seemed like he had never operated the app, nor completed a wag walk or any training. His walk was shorter than I would have hoped. Lastly, your product is way over priced in my opinion. Certainly when you live in a city with alternative options. Your ads have effectively driven business for local walkers who charge less. One idea to lower cost and therefore consumer price would be to offer option for multiple dogs walked at the same time. I understand there are numerous factors affecting your decision or ability to offer such a product but I think it would be very well received. I would rather have my dog walk with other dogs for socialization anyways and it would be cheaper. Given your model of providing lock boxes (which btw I never received), timing of the walk isn’t as critical as you might think. Hope this helps.