Alison
I have had some great walkers with this…
I have had some great walkers with this service. However, I think their customer service interface could be improved. The CS texting is not fluid or easy to follow, and it makes it very difficult to follow up with account notes or even following up on a single issue. The app itself could also be improved and upgraded with more accurate time ETAs for the walker arrivals, or communication with the walker pre-walk. That used to be a feature, but seems recently taken away.
Response from Wag!Oct 4, 2018
Hi Alison, Thank you for reaching out regarding your experience. We are glad to hear that you are enjoying your walkers. We appreciate your feedback and will continue to work to create a better experience for you. If you ever have any further questions or concerns please feel free to reach out to us any time at [email protected].



