Wag!Reviews of wagwalking.com

Wag is the worst company ever! I booked an overnight visit but cancelled 2hours after I booked it due to a flight cancellation due to the hurricane! They still charged me $149.99 because it was within 24 hours! So I tipped on nothing and paid for nothing! They would not refund my money! To think I would trust them with my animal is disgusting. Not to mention they take 30% of that fee. Do not trust them

They take 40% from Dog Walkers! Now PLUS more!! Original owners amazing!! New horrific!! App sucks now as well!! Previous app and owners were perfect!! Only issues now! They don't care about your animals and can't get ahold of a human... ever!! They Now have implemented a new system where they feature you. Which costs an additional $100 a year plus the 40% they take from you!!!! Stay away from wag! They are thieves and crooks! Try Rover!

When you want to discontinue the service you can't find it on the website. I now have my nephew walking my dog and Wag shows up while he is there and takes the 40 00 that I had on the counter for him.

The first walker that the app picked for me was sketchy and asked me to pay in cash right away. There was no way to request another walker and instead I had to cancel the recurring service I'd requested - at $5 per canceled walk. I spent $50 without any actual services performed. Once I'd gotten a good, reliable walker, the app stopped working to communicate with her reliably. She'd never get my messages. And the walker that was scheduled for this week no-showed today, and my dog has no way to get out to go potty while I'm at the office all day.

No customer service. Takes them 2 weeks to respond to troubleshooting their app through piece mail. Their app does not work properly. -cannot update my terms of service always receive an error message -my acceptance rate has not updated from 0 to 100% STILL -I get suggestions that are miles out of my approved radius - bc of the above I am not receiving g any bookings in weeks. -every time I receive an email from Wag! Days later it is to restate what I already shared multiple times. Worst customer care and ticketing system to review they should install a new CRM bc and method of keeping track and trouble shooting. These issues are so minor to fix yet they are incapable of doing so. I gave 3 weeks to fix before writing this. It is still not resolved . STOP with the emails if you cannot efficiently communicate via email. No one has time or interest in troubleshooting for 3 weeks. Get a number and help resolve in 2 interactions.

Please do not use Wag. We went to the beach Tuesday, got a sitter through their service. No big deal right? Fast forward to Thursday, no check ins, no pictures, nothing. I called their help desk as the sitter was not responding, they assure me they will send another sitter to do a “wellness check”. This never happens. Friday morning we receive several messages from the ”sitter” who assured us she’s just forgotten to “clock her walks”. We’re now at Saturday and short of these few messages I’ve heard nothing, and am extremely worried. I call again and they assure us once again, wellness check and now a full refund for the service. They will also be “cancelling” our current “sitter” and assigning someone else. Five hours pass, nothing, then suddenly a message from Wag. They’ve found a new sitter! Yay! Oh wait, it’s the same sitter. She assured me it’s just an app malfunction and she’ll arrive by 6pm. It’s now 11pm the same night, no word from the sitter. Call Wag, wellness check etc, and still nothing. Sunday morning I reach out to another sitter that I ALMOST booked who frantically rushes to my home, tells me my dogs are dehydrated, covered in filth, my cat has been locked in a bedroom with no food or water, my new apartment is essentially trashed. Call AGAIN and once again told full refund, wellness check. Come home to find about 100 empty cans of Coors light, including UNDER MY BED. They process the refund Sunday morning, go to buy Asher school supplies this afternoon, card is declined. They refunded then RECHARGED the $400 despite never providing me with a new sitter nor fulfilling the request. I called at 3pm and was promised a call back the same day to resolve the issue. Nothing. Please only trust your animals with people you know so you never end up in my shoes. And if you don’t heed my warning and are matched with “Caileigh L”, RUN.

I was pre-scheduled for a wag dog walk today and when I got to the pets house the pet was not there. I notified the owner the dog wasn't there and she said the dog was already on a walk with another wag caregiver. This lady needs to be refunded the walk as I did not walk the dog. Also how is it that I am scheduled and accepted for the walk and someone else is already walking the dog? I tried to contact customer service in the app but there is no way to. It keeps giving me roundabout answers that do not even correlate to my question. I tried calling the emergency help hotline, and the Employee said she could not help me and hung up on me without even trying to transfer me to a different person or give me advice on how to resolve my issue. —— WAG: please use your own help chat box to see if you can talk to someone. You say to use the chat box, but me along with many other users cannot get a straight answer and it will not lead us to a human who can help, only a computer that gives canned responses that are no help.

STOLE MONEY - ZERO CUSTOMER SERVICE - Boarded a dog for 4 days and because I didn't swipe to start they never paid me. Tried to contact customer service through their "Help" section and was stuck in a painful loop of Automated responses that were not associated with my concern. Didn't offer any solutions, phone numbers or even email addresses to reach out to with my concern! TERRIBLE