Wag!Reviews of wagwalking.com

Your customer service is TERRIBLE i an utterly dissatisfied.

Finding dog walkers can be challenging in the city which is why the simplicity of wag seems appealing and convenient but I would not recommend this company. They do not keep track of their dog walkers so if it wasn’t for the fact I have cameras at my house I would have been charged for appointments when no walker showed up, when walkers only were there 5 minutes, and when walkers were unkind and unprofessional to my dog. I haven’t used wag since May 2022 but was just charged a $95.99 annual membership fee which they’re telling me is non-refundable. The person I spoke to on the phone said it’s company policy for them to send an email 30 days prior to let you know it’s going to renew but I was never sent that and they’re still refusing me a refund. Do not use this company because they do not care about animals or their customers. Update 10/03/23: Wag got in touch with me and said after reviewing the situation they were going to issue me a refund. They said that since I haven’t used their services in over a year it wouldn’t make sense to charge me a subscription fee or issue me a credit. They were polite and I appreciate them calling me and giving me a refund as requested.

I honestly can’t believe this company hasn’t been sued into the ground. I have been dealing with issues since 2019! They never sent walkers for over a day and my dogs got sick and ruined the apartment, causing more than 1300 in damages. They constantly lie about calling you back, miss appointments and calls, and will straight up lie to you. Their claims department is bogus. If you call, they refuse to help and when you ask to speak to a manager, they will tell you no.

I've been a user of the Wag! app for a while now, and I can't help but express my disappointment with the recent experience I had with their service. I had booked a walker in advance for my dogs, specifying that I needed someone to come to my house at 5:30 pm to take care of them. What followed was a series of frustrating events that left me questioning the reliability of this supposedly top-notch service. Firstly, the assigned walker canceled the appointment, citing that they rely on public transportation, which would take them a staggering 1 hour and 30 minutes to reach my location. This cancellation happened just a few minutes prior to the scheduled time, leaving me and my dogs in a difficult situation. To make matters worse, Wag! found a replacement walker, only to cancel again by 6 pm. At this point, I had no one to take care of my dogs, and the situation became extremely stressful. For a service that boasts about being the best in the business, their treatment of our furry friends was nothing short of disrespectful. When I reached out to Wag! for an explanation and some accountability, all I got was the tired excuse that "walkers are independent contractors." While that may be true, it raises a crucial question: why doesn't Wag! have stricter guidelines in place to ensure the reliability of their walkers? If a walker cannot make it to an appointment, they should simply decline it in the first place. This is how it works with other gig-based services like Uber and Lyft. If you accept a job, you commit to it, plain and simple. Wag! needs to adopt a similar approach to maintain the trust of their customers. In conclusion, my recent experience with Wag! left me deeply dissatisfied and concerned about the service's reliability. If you're looking for a pet care service that you can truly count on, I would recommend exploring alternatives until Wag! addresses these issues and improves their service. Our furry friends deserve better, and so do their owners who rely on this service for their well-being.

I am so frustrated with Wag! Twice now, walkers have texted me to say they can’t make it, and wag has not provided a new walker. I’ve written to their customer service both times, and received no response. I wish I could find another service! UPDATE: Wag has since reached out and resolved all issues. They were very responsive and helpful. And we have always loved the walkers we get - they really love and care for dogs.

HORRIBLE!! Paid for 1 year premium subscription and NOT ONCE did I get any services. No caregivers in my area and refuse to refund my money.

Wag STOLE MY MONEY. They gave the client a refund and then decided I had to pay for it. They did not tell me this was happening and did not communicate anything. I spoke to several agents who said I should have been contacted, yet they refuse to acknowledge that my funds have been stolen. Now anything I work for will be going to cover a negative balance WAG decided I should have. I have had an account since 2017 and dealt with so much of the app problems but this one is making me quit! They have made so much money off of me and now want to fight me over $125. That means NOTHING to a large business, but sooo much to a small worker. I'm spreading this everywhere I can

Trying to tell you that you have incorrect information about a dog breed which could lead to poor purchases by would be owners. But your chatbot is beyond useless and there is no support email.