Wag!Reviews of wagwalking.com

⭐️ 1 Star – Absolutely Horrible Customer Service I hired Wags to pet sit for my two pets, Yogi and Harambe, while we are in Dallas, 2½ hours away from home. I hired them because I expected a professional company that would actually follow through when it came to the care of my pets. Instead, I have had to chase them down repeatedly. I have group-chatted with them SEVEN times, clearly explained that I need a sitter assigned, specifically asked for a phone call, and provided my phone number. What did I receive? Two emails telling me someone would be in contact “soon.” That’s it. No phone call. No sitter assigned. No meaningful communication. No reassurance that my pets are actually taken care of. How many times does a customer have to ask before someone at Wags actually picks up the phone? I am 2½ hours away and am relying on this company for something incredibly important. This isn’t ordering a product that can arrive late. These are living animals who need care. The complete lack of urgency and follow-through is unacceptable. The most frustrating part is that I shouldn’t have to beg a company I hired to simply communicate with me. Based on this experience, I would not recommend Wags to anyone who needs reliable, responsive pet care. If this is how they handle a customer before the service even begins, I have absolutely no confidence in trusting them with my pets. Wags needs to seriously reevaluate its customer service and communication practices. “Someone will contact you soon” is not customer service—especially after seven attempts to get help.

I signed up to be a dog caregiver through Wag. I paid $40 for the background check which cleared. It's now been over a month of going back and forth with customer service and "technical support" yet there is no resolution to their inability to activate my account to use. Total ripoff, scam, whatever you want to call it. You cannot charge people money for a background check and then have no urgency to fix technical issues on THEIR end. I'm smart, very technically literate. Did all the things they said to get the app working but none of it worked. It has been a giant waste of time and I recommend everyone just go to Rover because it's much easier, much better customer service, and they actually respond to your issues (if there actually are any, which I haven't had with them).

My daughter has been fostering with yhe Los Angeles location and when she got a dog that she wanted to adopt they gave her a hard time, she couldn't keep the other dogs because they were not the right fit for her and whe she finally got Davie a very sweet puppy who had been neglected and had some skin condition but the sweetest attitude she new that she couldn't give him up. when they called her to tell her of a potential adoption she expressed her interest in Keeping him and they gave her the hardest time. She had to call a family lower and then they agree to her keeping the dog but didn't provide her some of the courtesy services they usually offer when someone adopts a dog. I really hope they don't give the same treatment to all the foster families that open their house to those puppies and care for them saving their lifes and hoping for them to get their forever home.

I authorized one $39.95 background check payment, but Wag attempted to charge me two additional times for the same background check. After my bank reversed the duplicate charges, Wag deactivated my caregiver account. Wag then told me I had to work off the disputed amount through future bookings to regain access to my account—even while denying they had ever attempted the duplicate charges in the first place. Wag acknowledged they received payment for my background check, yet never explained why they attempted to bill me multiple times or why I was expected to repay money I dispute owing. I completed only two services, both with 5-star reviews, and had no prior issues. After researching, I found Wag has an F rating with the Better Business Bureau and many similar complaints, which made me question whether my experience reflects a broader pattern in how the company handles disputes. I have retained the emails, billing records, and other documentation supporting my account of what occurred.

We planned a trip to Las Vegas over a month in advance after we used Wag to find a caregiver, Tiffany. She came to our house and seemed very nice and we scheduled her to stay at our home while we were away to watch our frenchie and feed the fish. The day before we left I asked her if she wanted to make extra 50$ to feed our bird , or we could board him as planned. She said sure I will. Hours before we left for flight the service said Tiffany said you wanted fish and bird fed. I said yes the fish was discussed from day one but if bird is an issue we can board him. They said that's up to caregiver. Then they replied stating it would be about 120 each extra ! I said ill board the bird and put vacation feeder in tank for fish . She dont have to feed them. I told Tiffany and the service it was not my responsibility to feed her thru her stay but I bought food and offered her 50 cash for bird and she agreed. Now raising the visit 250 more for such little effort was to much so no need for her to feed them . Then we are told Tiffany said she's not coming ! When I booked i was told if caregiver couldn't make it someone else will come but they had No one to replace her. I paid 1550. For a flight , paid for shows and had plans to meet friends there and had to cancel our trip! Lost alot of money doing so as well. Extremely disappointing ! Totally unprofessional on Tiffany's part and the service. Do not trust your caregiver will show! We put our trust in Tiffany and Wag , both let us down !

The dog walkers themselves are fine. It's the company itself that's a nightmare. The company structure is off base... no source for getting direct help and their mobile ap is a tangled mess. It's the company that's a mess.. not the dog walkers or caregivers. There are far better services! Do not waste your money with WAG! Plus lots of hidden fees and surprises and subscription service even when you quit it. Be very careful!

What a scam. Background check 19.99 ... But then "due to high volume it's gonna take a few weeks, but if you pay us 120$ you can skip the line. Federal Consumer Protection needs to sue the hell outta you grifters.

Terrible customer service. Wag takes a large cut of the fee for themselves and still reflects the full price on the customer. Walkers get a small percentage of the fee. You would hope to have decent customer service as a result but that is not the case with Wag.