Wag!Reviews of wagwalking.com

Great service but still needs work. I love wag as a company and love what they do, but I think the app needs some work. Plus they they text you so much and make you call to make major changes. I should be able to adjust and change my schedules walks as needed without having to call and explain my needs to someone. I tried to cancele some scheduled walks and the lady I spoke to was rude and basically told me I needed a good reason or they couldn’t do it.

The times I have had to call is to discuss detailed needs, they scheduled my walks before I approved the walker

When preferred walker is not available please confirm first if ok to book someone else, rather than booking right away. Thank you

It has been great to quickly schedule a walker for our dog, but there have been a number of times when the app hasn't worked and I thought my dog wasn't being walked when she was, a walker cancelled very last minute (like 30 minutes before the walk was supposed to start so I had to scramble to get home), and it doesn't seem like the algorithm often works to get a "preferred walker" - I've been paired with over 8 walkers in just the two months I've been using the service, which isn't ideal because I don't want a lot of new people coming into our house all the time. Overall, my experience with Wag so far has been just so-so.

We have been using wag 3-4 times a week for the last two months. We have had a lot of time to evaluate Wag. And it has definite pros and cons. The good It’s a great concept - uber for dog walkers. Pick up your phone, punch in your request and someone comes to your house. Most important - the people who walk the dogs seem to be dog lovers The app is pretty simple to use It fills a void They have an army of walkers in our area - someone always signs up to walk. The bad No shows - we have had many (especially first time) walkers cancel last minute or not show up. The app will reschedule you, but it can take a while. So a 9 am walk might not happen until 1 pm. For us, what time the dog gets walked is important - you schedule a specific time but the walker can show up thirty minutes before or after, and if you don’t know it’s a no show until thirty minutes after the scheduled time it’s especially frustrating. These situations are where item three comes in - communication. If something is wrong, it’s hard to communicate with Wag. You can text, but responses are super slow. It can take an hour to resolve a simple issue. (I type, they reply fifteen minutes later, I reply, etc). Its tough to cancel if Wag reschedules (you can’t cancel same day, even if your walk is bumped back 3 hours). Back to texting - slow and sad. Anytime there had been a “text support” issue it’s frustrating and takes too long to fix. I will continue to use Wag, but I’m hoping they work out the kinks

Good walkers, but customer service via text is annoying and they didn't get back to me on a situation where the dog walker entered my apartment for 10 minutes and then canceled her walk that day and the following days. They said it was due to an emergency, but she had the key checked out from my doorman for 10 minutes before returning it.

I have had great walkers and then absolutely horrible ones that drove my dog around in their car. I think the scanning and approving process for walkers needs work.

- The app has some snags. First- you cannot edit your list of preferred walkers. I ranked someone as preferred and then after more walks, they have not been of the quality I desire and yet they continue to accept walks because I want "preferred" walkers. - I have scheduled walks weekly and I have had multiple of these recurrent walks not fufilled by the walker selected and had to be late with a random person, and now I cannot cancel all of them and ask to schedule with a new walker. One of the walkers contacted me A WEEK in advance saying she was having surgery, and yet I wasn't rescheduled with anyone until the walk was late. - As soon as you schedule walks you no longer can buy credits equal to 15%. The only available discounts are if you buy $500 worth of credits (which I cannot afford). When I spoke with customer service they stated that there is a discount for scheduling (~5%) and you can combine them with the credit purchasing discount (~5%). This still doesn't equal the 15% discount you get if you didn't schedule walks. I find it appalling that Wag doesn't reward the people who use the app more often. I've tried to resolve/discuss this with Wag customer service and it has been abysmal. - The tip should be able to be customized. - If the walk doesn't start within 15 mins, a new walker should be contacted. - The lack of response from customer service is difficult.