Wag!Reviews of wagwalking.com

Absolutely terrible customer service. Unable to get a hold of anyone after 20+ attempts because an employee automatically left a review on my account after failing to catch the pet parent was the one to make the error. That was only the first of three one star mistakes, 2/3 one stars removed as of this review but again only after wasting HOURS of nonsense and who knows how much loss of business due to poor reviews on account. Currently fighting another (the third) one star review and by fighting I mean just getting a hold of someone.. Irony here is I finally canceled a service request myself instead of waiting for the pet parent to respond (which would give me a fourth automatic 1 star) as instructed only to receive a 21 day ban, Where I’Unable to request or accept new business. Absolutely terrible support, this impacts not just my income but those who rely on me to put food on the table. Making an edit on my initial post to allow me to respond to their reply. No I’ve not been able to get the support I need nor have made contact with anyone. Issue is still unresolved. This comment further saddens me as I really want to love and use this app/service!

Terrible app. Was looking to board our dog for a week with someone but our primary person wasn’t available. The app ended up booking someone 15 minutes before my requested time instead of allowing me 24 hours in advance (per their cancellation policy) to cancel and charged me in full even when the service was never completed. Their customer service representatives have also been completely useless. I would not recommend this app or this company

The service is great but the app is always glitch, slow and difficult to navigate

Really bad experience with sitters leaving food and garbage in my home. Not walking my dog and he had to poop in the house.

Not getting the full walks showing up way too early . I’m not happy with the outcome of this service and the irresponsibility of the person. They did not deserve their pay period . What a waste of my dogs time and my sanity while out of town.

I scheduled a 60 min walk for 10/7/23. The walker left after 32 min but kept the walk “active” on the app for 75 min so I can literally see his drive home. When I entered the app it forced me to review the walker. I did not have any facts at this time because the app literally will not let you move forward until you review the walker so I left a 5 star review and tipped just in case there was an issue on my side (this walker has 235 5star reviews and a “promoted profile” so I wanted to make sure). I contacted the walker with my questions as to how long the walk was. No response. He also left my door unlocked during the walk and when he left. So my front door was unlocked for over 5 hours until the next walker arrived. I was charged the full $35.99 for a 60 min walk plus $6 tip for this walk. I want a refund and I want to remove my 5 star review for this walker. Outside of this, my biggest issue here is how incredibly difficult it is to reach a human being at this company. I even resorted to Instagram to no avail. I still have not found a way to speak to a person regarding my issue which is extremely frustrating.

Cannot get a hold of customer service nor find an answer through their support bot. Basically, I paid for a 20min walk and got a 10min walk. The caregiver came late, started the walk, came back early and then waited to finish the walk in the app. He also claimed the dog did his business, but I walked him 15min later because he was crying and he pooped then. I can't talk to anyone to get a partial refund for the crappy service. Will not be using again

I booked an 11:30am appt specifically stating to ring my apartment buzzer or call me. I got a message in the Wag app that my dog walker had a doctor appointment and would be there early which I wasn’t available for. He then wrote on the app that he called me on the phone and waited 30 minutes. This is all before my scheduled time. I will not use Wag again. I was charged for a visit that was marked as complete and it was 100% false. If I can’t trust someone when I’m home I can’t trust them when I’m not going to be there.