Wag!Reviews of wagwalking.com

The most uncomfortable and complicated user expirence. Just awful to get into the app everytime and schedule or edit a walk. A complete UI/UX design in needed to make this app successful.

I set up weekly walks for 3 days a week. It went well for the first week. Then there were never walkers available for the times I wanted. Then my walks were canceled all together for lack of walkers My Son went on his app and booked a walker the next week for my same dog

While generally prompt in booking, I've had a lot of difficulty communicating with Wag. I recently tried to cancel a few walks, and there was no easy way to do this online. I sent in a message via the 'contact us' option and never received a reply. When I got a message saying that my 'regular' walker wasn't available (he has cancelled many times) and they were looking for a replacement, I wrote back to remind them that I had asked to cancel the walk. I was told that the walks were cancelled. Then the next day a walker showed up at my house looking for my dog who wasn't there. I wrote back to the same text chain to ask why the walk hadn't been cancelled, only to speak with a different person who told me that the walk had somehow been triple booked (not by me) and only one walk had been cancelled. I'm waiting to see how much I'll be charged this week, since my trust in the app is quickly deteriorating. In addition to not having an easy way to cancel walks on the site, it's very frustrating that the only way to leave a note for the walker is during the exact time the walk is taking place. We were at a wedding the other night and wanted the walker to feed our dog when he left. Since there was no way to communicate this on the app, I left a physical paper note for the walker by the leash, which he clearly didn't read or ignored, since the food we had left out was still on the counter when we got back late at night to a very hungry dog. I plan on looking for someone on Rover to switch soon.

I was pretty upset about the way the app worked for recurring walks. I booked my dog for recurring walks and immediately the 20% off credit deal became 10% off. I thought it was a coincidence, but a friend of mine still had 20%. When I tried contacting wag.com about this, no one ever got back to me despite multiple attempts. I then stopped the recurring walks and the 20% deal immediately came back. Now I just set up walks individually and have been happy with the walkers. I do think, however, that the company should reward people who are loyal customers, not penalize them.

I have had very untrustworthy and unreliable walkers from wag. Dog walkers that walk my dog for 15 minutes and then lie about walking the rest of the time, and another one that was caught taking pictures of my apartment on the clock. I really feel that the business should be screening their walkers better.

September 11, 2018, was a complete and utter failure on Wag!'s part. I booked a walk at about 12:45 for a 2:00 PM walk. I was assigned to Walker 1 at about 12:55 PM. Sometime around 1:45 PM I get a notification that Walker 1 is on the way. At 2:02 PM I get a call from my gate call box and I remotely unlock the gate from my phone. From 2:02 PM onward I get no notification that the walk has begun. At 2:30 PM I finally text Wag!'s support line to find out what happened with the walk and why it had not begun. At that same time I get a text notification from Wag! saying "We noticed that your 2:00PM walk has not started yet and have been unable to get in touch with your walker. To ensure that [your dog] gets a walk, we are looking for an immediate backup walker. We apologize for any inconvenience that this has cause." At this point I am now concerned that Walker 1 has arrived to my apartment and I do not know of the whereabouts of my dog. I was unable to reach Walker 1 nor was I able to reach anyone at Wag! to determine the status of the walk or the walker who now has access to my apartment and dog. At 2:33 PM I get a text notification that a new walker has been assigned for a walk beginning at 3:03 PM. Again, no communication from Wag! or anyone about what happened to Walker 1, who had apparently showed up for the walk and entered my building. At this point I considered calling law enforcement, because I do not know what is happening either in my apartment or to my dog, and no one is picking up their customer service line. At 3:00 PM I am able to contact Walker 2 and he confirms that my dog is in my apartment. During the walk with Walker 2, the application did not provide updates regarding the walk details. At 3:48 PM I get a text message notifying me that the walk is complete and a photo of my dog covered in mud. In the walk report card Walker 2 notes "[h]e got a little dirty there on his hind legs but I cleaned him up after we got back to the apartment." Still, no word from Wag! regarding my earlier communications. I get home and my dog's leash and harness were saturated with dirt to the point where they were unusable. Still, no followup or communication from Wag! All I needed was this one experience to know that Wag! will never facilitate a dog walk for me again. Who knows Walker 1 could have done and the fact that he was unreachable by Wag! and myself is beyond concerning. There was no way for me to contact anyone live during a situation I began to treat as an emergency. For over an hour I had no way of knowing what was going on with my dog. The application and web platform itself are also in need of a major update. They are glitchy and outdated and seems to still be in beta form.

My experience with the 2 walkers that I have used has been great...However each time a schedule a walk for a different time than immediately, the walker DOES NOT SHOW UP. THIS IS VERY Inconvenient

This review is purely on customer service at Wag! not the walker. Just rescued a dog last week and need a walker to take her out at lunch time, eventually we’ll go to day care. My current walker has been great and been over twice! My pup has kennel cough after 3 days together and I let the second walker that was supposed to start this week know as a heads up. I asked him to let me or Wag know if that was a problem. He let Wag know, Wag reached out on friday via text, I texted back immediately and never heard anything after that. So now I don’t know if my reoccurring walk is happening. I tried calling multiple times, left messages, texting again, and finally got through on Sunday. You have to call to cancel reoccurring walks, and they said they have to call me back due to wait times. I went ahead and cranceled the first week by myself. I’m waiting for a call back now. I told them I’m available all day. I’d like to schedule my walker thats been great for my reoccurring. Wish there was more control over my schedule, follow through on wags end, and more help. At this point the only benefit of the service is that they are insured and you can track the walk.