Wag!Reviews of wagwalking.com

I had multiple issues with Wag. Each time, I was unable to get adequate custom service support. Before I canceled my Wag account, I reached out to provide their team with feedback about how poor the experience was, calling out all the issues and that I was unsatisfied with the customer service. I let them know at that time that I would be switching to a different service, hoping that Wag would contact me, apologize for not doing more, send a "make good" as to not lose a customer to another service, but none of this occurred. They never reached back out after I sent that note. Because of this, I will never use Wag again.

Communication with the wag company is absurd! They continually get my scheduling wrong!

I am a Wag! walker who has been locked out of their account for nearly 8 hours with no help from technical support. I have built a client base of those whom rely on me and have a walk scheduled for tomorrow but am locked out of my account.

Representative was rude and told me I didn't know my own email address.

It’s weird... we have a walker we love! However reaching customer service is a virtual impossibility. They never text or call back. We’ve had a couple issues and no one seems to ever respond.

Always supreme service. Happy with the whole operation. Always reliable walkers as well.

On three separate occasions over a period of about 10m days I had a walker no show, another cancel at the last minute and a third one show up 40 minutes late. I did have 2 walkers that were excellent but I wouldn't recommend this because I had more bad experiences than good.

I've only used Wag! a few times, 3 or 4 times to be exact. First walks worked out well. They were scheduled well in advance. The last walk that I scheduled didn't work out at all. We had moved the lock box and didn't mention that in the pre-scheduled walk. I received a text informing me of the challenge. But, I couldn't respond because I was attending a ballet performance and my phone was turned off. Ultimately by the time I saw the text, the walk had been cancelled. So, I drove back home (30 miles). I had planned to stay in the city over night at a hotel. I couldn't cancel the hotel. It was too late. So, it cost me $$. There's no way to update the location of the lock box or to my phone number (which has changed). I sent two emails. But haven't received a response yet. It's been two days. My 2-stars rating if mostly about the customer service and inability to edit my profile information. Afraid to schedule a walk until my profile information is updated.