Wag!Reviews of wagwalking.com

I would be extremely cautious when using this service. I've had it happen multiple times where a wag walker will accept a walk then cancel right before the walk is supposed to happen. When that happens, someone else can pick it up, but it's not always a guarantee that another walker will accept the walk. This means, that your pet is disregarded and won't be let out when he/she needs to be. This is a very frustrating experience especially when you have a 4 month old puppy that needs to be let out for exercise and to use the bathroom. I find that this is extremely poor customer service especially when I as the customer take the responsibility to ensure that I schedule the walk enough days in advance(never last minute) and work a full time job and can't just leave to go let out my dog(which is why I use wag in the first place). It would be nice to have a service that is actually dependable and have walkers that are actually responsible. I find it completely unacceptable to treat customers this way. It's to the point where I will now try a competitor as having to deal with this is a complete waste of my time and money.

The support team needs additional training. I had to call multiple times to get an issue corrected and it took many calls and several customer service folks to finally figure it out. Basically, when I had initially scheduled the recurring calls, the customer contact person without my knowledge had made notes in the system that someone will be home and therefore the lock code # was not visible to the walkers. The walkers would try to contact me for the code and I’d be in meetings and miss their call. I was ready to take my business somewhere else.

Wag does what it promises. walks your dog my pup is dead. the wag walker wasn't trained or knew anything about my breed. but she walked my dog so she completed what wag is set to do walk your dog

The dog walkers were very nice and good with my dog. However, the first day, I got a notice 19 minutes before the walker was due saying that the walker had a change in schedule and they were finding someone else to come. 45 minutes the walker arrived. Today, I got another notice (at least this time it was an hour before my walker was due) saying another change of schedule and they were looking for a replacement. Got a message that a walker would arrive - but the message came and went too quickly to see the entire thing. Sure enough, the walker they said was coming was to come next week. Now, I'd asked for an early morning walk (about 6:30), so I'm sure it's tough to find someone available at that hour. However, they did offer that time and an earlier time...

As a Wag Walker, they are constantly screwing up your payments. They switched over their payment system recently, which has screwed up paycheck disbursement for the past 2 weeks. Now, mind you I have wasted my time attempting to reach out to their customer service to make sure that I am getting paid in full when I am supposed to get paid. I SPOKE TO TWO DIFFERENT REPS telling me that I would be paid in full on the Friday if thus week. Then I get an email at 12am.... TELLING ME THAT MY CHECK IS BEING HELD FOR 4 MORE DAYS!!! The customer service is awful. God forbid there is an actual emergency while you are in a walk. It takes FOREVER to get through to anyone via phone call or text. If I didn't need the extra money, I'd be done with this company all together. Honestly, I should start trying to get clients on my own and stop dealing with Wag!

I don't like these types of services I think they pick any type of dog walkers to walk your dogs They pick and choose who they want to sit for and not treat it as a business arrangement. It also takes too much time for WAG to find a sitter They send you countless texts on when they want to walk your dog and not the other way around I will continue to find businesses that specialize in dog sitting or walking and I will continue to reach out to dog sitters that I know will watch my pup effectively and act professionally Just to give a quick story I sent a request for a pet sitter and she got in touch with me I went to her house, she assured me that she would watch her There was an issue, her bed was on the floor and her sons little mattress was right in front of her sons bed and they had a roommate in the next room She wanted my dog to sleep in the living room which was fine but I explained to her that she needs to be watched as she gets into things. She assured that she was fine I asked her the next day if she still was okay with this and no response I asked again then she cancelled my booking. It was a good thing that my next sitter offered to watch her so I had a backup I just wished that she would have just said she wasn't able right then and there rather than play silly games I notice this type of behavior with Wag/Rover all the dog sitting websites My dogs are good but I want to ensure that they are being taken care of as I am paying for the care from a total stranger I will try my best not to use this service again.

Started using Wag early this year as they had just established themselves here in Florida. The walkers are nice, but it's not always easy to get a preferred walker. We are always home when the walker arrives, so we always know who is walking our dog and he seems to enjoy them regardless of who shows up. My issue is with trying to contact them. I had a question about being able to have a 20-minute walk instead of the 30-minute walk which is the shortest option on the not very user friendly website. I sent an email because no matter what time I call, I get a recording that says, "Your estimated wait time is 30 minutes." Seems like they don't really want to talk to anyone in person. We cannot have our boxer out for a walk for 30 minutes in this Florida heat, so if it's the only option available we will not be scheduling any more walks with them. I'll just walk him myself early in the morning, usually about 15 minutes as it's the most time I can tolerate the heat and humidity. I'm still waiting for a reply to my email, but I have a feeling I will be waiting a long time. I believe I'll start looking for another dog walking service.

I worked with Wag! And still do until I can find a better job however. I have gotten a walk already not even two months in that was very sketchy. I work in the ABQ area and they do not check any of the owners before hand. I ended up going to an abandoned part of town and spent the better part of 20 minutes trying to find a.non-existent house. After that was reported my Walker app started to glitch out making it very hard for me to get walks or any boardings cutting off my already very limited income. If you choose to work for Wag! Proceed with caution. That is all that I can tell you.