Wag!Reviews of wagwalking.com

This is one of the worst experiences I have ever had, almost ridiculously so. I was offered 3 free walks - fine. It is a lot of trust to hand over our house keys to strangers, so this is a good way for this company to gain my trust to enter my house and take care of my baby. When I received the Wag lockbox, I received incorrect codes. I got a 3-digit code for a lock that required 4 numbers - and two sets of them. I booked the first walk, and then tried to open the lock, to which I spent about 10 minutes of my time trying to figure it out, and then asked my husband to figure it out. I then spent 30 minutes in my garage trying to find MY own lockbox, and contacted customer service that I would use mine - since I could not EDIT my reserved walk with new information. (The application itself is terrible). Customer support said they would edit my walk to reflect my new code, don't worry! But they did not edit it, and the walker could not get in. They apologized profusely (this is a trend in their company), and that MY lockbox information was now for sure in the system!! It was NOT. Then some Susannah texted me and said she would book my second walk. I said OK - even though I was severely unimpressed with this company so far. (I mean, I have received numerous "we've had issues" in texts just for one walk). I was leaving for London, and decided to book a walk on the day I left. By the time I checked my texts during my vacation - TWO WALKS HAD BEEN SCHEDULED THE SAME DAY, the first walker couldn't get in (of course), but somehow figured it out. My dog was walked twice on the same day, he had DIARRHEA from these idiot strangers in my house, and the cherry on top: I was charged $15. Worst application interface - cheap and no development; really stupid customer support; and a company that has access to your credit card, charging it incorrectly. AND MY DOG GOT SICK. WORST COMPANY.

Horrifying experience. Flew across the country to pick up my wife and drive her from Virginia to Camp Pendleton. Used Wag to get Colt boarded while I was gone. Two days in I received a phone call from a random stranger asking me if my dog was missing. The boarder lost Colt and didn't bother to mention it to anyone. Colts name tag with phone number might've saved his life that day. I forwarded the contact information of the Good Samaritan who found Colt to the boarder. She eventually responded and retrieved our dog. Of course, we asked Wag to please transfer him to another boarder. When the second boarder received Colt he said he had fresh not-so-shallow cuts across his his head, fresh cut wounds behind d his ear, an eye filled with blood and a piece of his right ear missing. We did not find out he was hurt until we got back from Virginia and saw the scabs and still-bloody wounds. We took Colt to the emergency room immediately. Four hours later. Diagnosis: Sceleral Hemorrhage in the right eye. They gave us antibiotics and prescribed a cone to keep him from hurting himself. We reported all of this to Wag. We also reported over $50 in toys that were never returned to us. At first, they absolved themselves of any responsibility and told us that the matter was between us and the boarders. After several days of fighting and getting transferred to a vast multitude of representatives, they offered to pay us back for five of the boarding days and filed a claim. Yesterday Wag transferred funds to pay for the cost of emergency visit. But instead of comp'ing the five days as promised, Wag pulled about $200 from our account to pay for the boarding fees, completely disregarded the $50 in toys and have not answered the phone despite several calls per day. The worst part of all this: It has been nearly a month and Colt still seems to be traumatized by whatever happened to him. He's not the same anymore.

My past two experiences with this company have been horrible. I was not at home and the dog walker left my door to my apartment unlocked. The second time the app didn't work at all and i was not able to view the walk was not able to view the payment status and also they sent a second dog walker for no reason. The attitude of the walker was kind of thugish and i kept getting phone calls with no messages just silence. This company should be reported to the better buisness bureau as well as word of mouth that you should not trust these people to come into your home when you are not there. They are not t be trusted.

my dog was attacked by a dog walked by wag, and they never call back to provide any information on their dog. How unprofessional and grossly unacceptable! Our dog may need eye surgery amongst the terror she endured by the lack of your inexperienced walkers!

Unreliable, inconsistant text responses as if multiple people are responding out of sync. -Seemingly very unorganized -I would not trust this service

Walker not trained. Not responsible. Not professional. I walked along and was horrified. Walker on the phone most of the walk taking personal calls and texts and didn't mind my babies. My small babies ran in the street after a Doberman and the walker didn't see it. Walker not able to take the babies back in the sidewalk. Puppies got entangled in mail box. Walker not able to detangle them. Absented not carrying, not responsible. Did not watch the babies. The company cares about themselves, not the customers. Wanna be company, not professional. I will not refer this company to my neighborhood or any one.

Wag! hasn't paid me for walks I've made in 95+ degree heat, though I've been obsessively following up with them for days. They also refuse to give me a phone # for they paying company, Payable.com, who apparently refuse to list a phone #. I am beyond furious. They also continue to casually brush me off on correspondence and wish me a "Wag-tastic day", which shows how automated they are and how little they care about the issue.

So my dog walker somehow gets into my house, walks my dog, but then notifies me that she's unable to get back into my house because she somehow locked herself out. Two key pad combinations for each of two doors, and one master key, and she still couldn't manage to get back in the house with my dog. After over 2 hours of texting the original dog walker, another dog walker that was sent to help, and WAG customer service, I was told she somehow "got in." Next, I receive a snide text from one of the two dog walkers who were trying to get into my house that I should consider locking my windows moving forward. Did they crawl through my windows to get in? I have no idea because no one is answering my texts and calling WAG customer service is a nightmare since (a) no one knows what's going on and (b) the background noise in their call center makes it impossible to hear what is being said. So now I'm left wondering how they got my dog back into my house and a completely scratched up door lock which was brand new. Never again.