Wag!Reviews of wagwalking.com

I’ve been a wag walker for about two years and I should start by saying, I love my job. That being said, wag as an app providing a service needs serious help. Wag works as the middle man between walker and client which leaves a lot of room for error and miscommunication between both parties because of wag. Wag has always had its glitches but since COVID it has been on another level, I can’t tell you how many times I’ve been on my way to a booked walk and the app with keep crashing or just down right won’t load. When you call support, they are unavailable 90 percent of the time, which leaves the client upset and the walker with zero available options but to forfeit the walk and look like a bad walker. It’s unfair to walkers and clients, I’ve also done rover for a while and they are on top of it. I’d like to see the same from wag if I am to continue working for them, until then I’ll be using and working for rover.

Usually no problems. Had a walker the other day that stole two random bottles of brand new Victoria’s Secret body spray that was on a display shelf in my bedroom. I’m worried about that person taking other random things from people’s homes. Emailed wag for support. Won’t use again and now i will need a new lock box. This broke my trust.

My fiancee and I have to use Wag three days a week. However, almost every week, I have to deal with a walker cancelling right at the time they are supposed to arrive or even after! Then quite often it ends up taking hours to find a new walker or they never do find one and my dog just never gets to go out. Meanwhile, if I cancel anytime within 24 hours of the walk, I get charged $10 dollars. I appreciate wanting owners to be reliable but they don't seem to hold walkers accountable at all for cancelling constantly and at the last minute. It continues to make my days stressful as I have to worry whether I need to leave work early just to help my dog.

I used Wag for the last 3 years and it has progressively gotten worse. In the past two months I’ve had THE WORST experiences with their walkers. The first being- my dog wears a “DO NOT PET” vest and has strict instructions to not allow people to pet her on walks. The walker let the maintenance man attempt to pet her and she bit him. The second- I purchased a muzzle to avoid any future problems. The next walker put the muzzle on my 3 month old PUPPY instead of my 4 year old dog with strict instructions on which dog needed to be muzzled. The third- the walker came and took my puppy out of the crate for the walk and then upon returning left him out free in the apartment. I came home to a disaster area. It is unbelievable how the walkers take no initiative to read or follow simple instructions. They seem to just hire anyone lately and I can no longer trust them with my dogs.

At first I was impressed with Wag, however as of late my Wag walkers keep cancelling or simply not showing up. My dog has Giardia and I cannot take him to a boarder during the day and must rely on walking dog service. Multiple times walkers do not show up at all or one isn't matched until an hour or so before I am to arrive. Wag also does not allow for users to rate their experience if the walker is cancelled.

I am very disappointed with Wag service today. I am recurring customer, scheduled for 2pm daily walk today, but was told 15 minutes before the scheduled time that the Walker cannot make it. I waited 5 hours for Wag to find another Walker with no success. Wag finally Canceled my scheduled walk without even notify me! My dog had to pee on the carpets inside the house due to Wag's inability and ignorance, I do not appreciate the way Wag handled the situation and the way it treated the recurring customer. I am waiting for Wag's response

I feel for all the stories I have just read. It is unfortunate that this is happening. I am a walker and love the job, BUT and this is a big BUT...WAG has changed how they do things and I went from making a descent penny to this is not even worth my energy. They don't care about their walkers at all. Several times I was sent to an address that wasn't an address. One time a person called me claiming to be with WAG and that I needed to verify my phone number for them. It was a scam, same with the fake walks and addresses. I'm a dedicated hard worker and really love animals and now I can't barely get a walk. I have spoken to customer service many times. One time they put me on hold for close to 1/2 hour and then hung up on me. There are many issues with the app where I am the dedicated walker for the client and it would be given to someone that maybe has walked the dog before. I would have to call customer service, who had to call the pet parent to make sure it was ok to give me the walk. My clients are frustrated and I don't blame them. What is the purpose of all these features if they are useless. I feel possibly because I complain too much maybe I have a target on my back. I have great ratings but that doesn't matter to WAG. Bottom line they have saturated this area with too many unqualified walkers.

A very poor experience overall. The last-minute cancellations have gotten out of hand, and my husband and I have had to leave work in order to make sure our dog got taken out.