WaggyReviews of waggy.pet

Tamara was outstanding in assisting me with an error I made in ordering ESA letters today for my two pets. She was so patient, helpful, explained everything, and my second letter was ready by the time we ended the call. All customer service calls should be handled so pleasantly! I have to say that the process online for the first letter was very easy, and I received it within two hours, printed everything out, and had absolutely no issues! I’ve already referred my neighbor to this site/business, and would use them again next year for my renewal! Their customer service is EXCELLENT!!! Very satisfied!

I'm not sure why this company has so many bad reviews. I got a great letter, the actual Delta form came pre-filled and I flew yesterday with my dog with zero issues so I felt compelled to share this. And yes this is a REAL review.

Charged my account 150.00 when charge should have been 25.00. Attempted to cancel immediately upon receipt but have been given run around that billing will review my account. Filed fraud alter with my bank and disputed the charge. Total scam.

This feels like a scam operation. They sent me a payment link that wasn't secure (prone for credit card theft) so I told them I can't use it. They called me back and offered to take my information on the phone, I said I prefer a secure link. They started to tell me that I don't know what I'm talking about, it is a secure link and hung the phone on me.

I have a sweet 5 month old Scottish Fold cat. I looked up different companies that could help me with designating my furbaby as an ESA. I decided to go with Waggy and purchased both the housing and airline package. I had to complete a long questionnaire after the purchase. After I made the payment, I decided to look at the online reviews for Waggy and was worried because I came across several websites including trustpilot.com where people posted negative reviews. I figured, oh well I used my AMEX so if there is a valid issue I should be OK with submitting a dispute. Within two hours of submitting the questionnaire, I received a notification that my ESA letters were ready. I chose Delta as the airline and was provided with the completed Delta ESA form including an actual letter. I also received the housing letter. The PDF attachments for the letters came with additional pages that were informational such as the legal rights that you have when it comes to housing and traveling with an ESA pet. Yes, the additional pages contains a highlighted statement that says do not contact the practitioner directly and to contact Waggy if you need to request any changes or need a custom letter made. This makes sense because Waggy is the company that I went through for the service. It also states that the landlord and the airline cannot contact them to request your medical records. Which is legally correct. It was just common sense that I should only provide the actual letter to either the airline or the landlord and not provide the additional pages that were meant to be informational. It seems like most people on here printed all four pages or maybe just forwarded the PDF documents to whomever it is that they needed to provide the letter to. That is probably what caused the confusion or the misunderstanding. Prior to purchasing the service with Waggy, I was already scheduled to move in to a new apartment. The landlord informed me that they charge an additional $500 pet deposit In addition to a $35 monthly pet fee. I informed the landlord that I will be bringing my cat with me that is an ESA pet. The agent advised me that they just need a letter stating that my furbaby is an ESA pet. I provided them with the letter that Waggy provided me with. Again, I only printed out the actual letter and left out the accompanying pages. THE LANDLORD ACCEPTED THE LETTER AND WAIVED THE ADDITIONAL PET DEPOSIT AND WAIVED THE ADDITIONAL MONTHLY PET FEE. I felt compelled to write this review so that people aren’t misinformed by the negative reviews. This is a real review and as you can see I have reviewed other companies on here as well. My next step would be to use the airline letter for an upcoming trip in the next two weeks. I will provide another review based on my experience with using the ESA letter with the airlines in the next two weeks.

Both my girlfriend and I have esa animals. We moved into a new apartment with very short notice and couldn't obtain new letters (Our old ones were two years old) from our doctors within the short timeframe so we went to waggy pet. As soon as the letters were received by our landlord we were asked to leave. We had only lived there for two weeks and were being asked to leave or they would take us to court to evict us. We didn't even realize until we both pulled up our letters at the same time that they were signed by the same health professional even though when asked which type of doctor we would like to be evaluated by we chose different types of doctors. Every letter is signed by the same doctor. Anyone who gets a letter from this site will have it signed by the same doctor. They also put the website on the letter and say to not contact the doctor. All around a waste of time and money.

If I could give Waggy negative stars I would. A complete scam, the people behind this operation are the lowest of the low. Shame on you.

I am filing a complaint with the Better Business Bureau, my bank as well as represented attorney to refute a dispute with this business that is NOT legitimate and lacks integrity. I do not recommend this service to anyone. IT IS FRAUDULENT. They are thieves.