WaggyReviews of waggy.pet

DO NOT USE THIS PLACE IS A SCAM!!! BUYER BEWARE!!! COMPLETELY FAKE ESA LETTER HOUSING/TRAVEL WILL NOT ACCEPT. COMPLETE WASTE OF MONEY!!!! THIS PLACE NEEDS TO BE SHUT DOWN. NUMEROUS POOR REVIEWS ONLINE AS WELL AS COMPLAINTS WITH BETTER BUSINESS BUREAU.

I would give this website a 0 star rating if I could.... I paid for the letter and the airline didn't let me on the plane with my dog. When I requested a refund from Waggy since the letter didn't work, they said - We have written 10,000 of successful letters, let us know if you need anything else. Thanks, Waggy, so helpful...... I would highly recommend not using this service! I have constant issues with their website as well.

Letter is not reliable and looks fake. The customer service was great, as Tamarah was nice and really helpful over the phone. However, the final product - despite if it is technically in accordance with federal guidelines - looks fake. Not to mention, it has a website address on it that if you go to - tells the whole world that you "purchased" the letter and that the doctor's cannot be contact directly - which makes it look even less legitimate. The letter head does not look legitimate from a doctor's office and you can immediately tell it is a purchased letter. If you have a landlord who doesn't care - this will work - however, if you have one who does i.e. a corporate office for an apartment complex, this would never fly. The money back guarantee that is promised is not exactly real because they won't refund your money if the letter is not accepted. I had to spend double the money because I went back to the service I've used for years and never had issues with - Waggy was the first time I was just outright told "no" with regard to my ESA documentation. Even if there were "doubts" with my other service provider's letter, there was nothing a landlord could say to say that it wasn't real because it didn't have a website on the letter like Waggy's that boldly told the world you purchased it through a service even though you had a real evaluation. This would get zero stars because the letter has a horrible letterhead, a website listed on the letter that tells everyone it is purchased and that the doctor cannot be contacted directly, it wasn't accepted by an apartment I applied to (although I know someone else who did have theirs accepted by a different landlord - they were more lenient), and they refused to honor the money back guarantee on their website (it doesn't give any conditions on the website). However, I give it one star because Tamarah was nice on the phone - and I can't give less than one star.

I had the pleasure of speaking and working with Tamara from Waggy Pet because I was in need of documents for travel and housing for my baby Neeko (my pet). I was gonna be transporting him from ATL to NJ to my brother, and I had made a mess of things. Tamara called me and outside of her pleasant tone, her attention to my problem and just the smile I could hear from her voice; she was able to fully comprehend what it was that I needed and has attempted to do even before I explained it to her. She then let me know exactly what it was she could so to resolve the mess I'd made. I am so happy that I was able to have Tamara as the representative that would be assisting me, and if there were more representatives that provided the service that Tamara did; I believe everyone would be walking around smiling as I am right now. I am completely satisfied with her resolution, and would definitely recommend Waggy Pet to anyone in need of documents for their babies as I was. Tamara you rock, and have left a smile on my face I'll be wearing for awhile. Thanks a bunch you made my week, and I hope you have a great one as well.

I'm 80. I do not fly. I needed a physician to sign the letter for an apartment lease. The huge bold print said $20 for each letter. I only needed one. When they took my credit card they did not give me an opportunity to look at the invoice first. I received a bill for $153. Far more than the $20 for one letter I asked for and needed. It was not signed by a physician but by an MSW. They said none was available at the time. I said I could wait but needed a doctor's signature. This is an option they offer. Long story short: They are a scam. They scammed an 80-year-old veteran. I am writing to BBB also and my bank is looking into a full refund. Do not, I repeat do NOT do business with these scam artists. They are not legitimate, treat you horribly and do not live up to their advertisements and guarantee. I will keep fighting until I get a full and complete refund. Just a terrible, terrible place.

One of the worst customer services ever! Tamara is so rude and hangs up on you when you have valid questions she can’t answer. Not to mention it takes days to hear back from an actual representative and not a machine email. Save yourself the money and time and go to your doctor or psychiatrist for the esa letter. Because this is fraud website with no real phone numbers and legit letters. I will keep you guys updated as to getting my refund which they said I would but they haven’t gave me a solid response as to when I’ll receive it.

I purchased the housing letter, however I was unable to use it because I was so busy and ended up moving into a home where I did not need it whatsoever. I asked for a refund SIMPLY for half of it (1 of the 2 installments), which was $72 of $144 in total. They tried to make me feel bad for even asking when I was polite by saying their therapists worked very hard to make this letter for me, as if I had a direct effect on how much money the therapists would make and as if I hadn't worked hard for my $144 I dropped on them for no reason. Keep in mind that it states "money back guarantee"! When I stated that it says that there is a guarantee refund, they furthered the guilt tripping by saying they couldn't since their therapists processed all of my questionnaires and everything and that I could ONLY get a refund if I was discriminated against by a specified company or person. It is obviously my fault for not realizing how expensive this letter would cost and not considering that I may be changing locations, however I am a hardworking college student that needs all the money that I can get and save. When I see "money back guarantee" and it is a false promise backed with guilt-tripping customer service, which by the way does not have a functional phone number or a timely email response, I get very upset. I have no respect for a company that does not know how to respect it's customers.

They stole someone’s identity to write a fake letter