WaggyReviews of waggy.pet

The process was easy. Answering the questions took about 15 minutes. I received my documents the next day via email. I submitted it to the leasing company we applied to and the paperwork was accepted by the leasing management firm within 24 hours. No issues! Very happy and it saved my husband and I from paying a $300 pet deposit and pet rent. Thank you!

I believed that Waggy was a reputable company and they delivered what they promised: an ESA letter from an accredited therapist. I do have real conditions and previously diagnosed with ADA disabilities. I was not just trying to get an ESA letter to avoid paying fees. I got an ESA letter to confirm the validity of my dog and how much he means to me and helps me with my conditions and Waggy gave me an incredibly fast turnaround and prompt service without overcharging me and also tied me in with a therapist in the area. Thank you, Waggy!

I will say this, people only leave reviews when they are mad. However, I had the run around avout my pet flying with me this morning and asked them to sign my pup up as an emotional support animal today and within an hour i had ALL THE DOCUMENTION signed, filled out, and delivered to me for my flight this afternoon. I appreciate you guys!

Waggy is by far legit and they actual care of your condition. A licensed doctor verified my need for a ESA. Thank you all at waggy.

Tamara was outstanding in assisting me with an error I made in ordering ESA letters today for my two pets. She was so patient, helpful, explained everything, and my second letter was ready by the time we ended the call. All customer service calls should be handled so pleasantly! I have to say that the process online for the first letter was very easy, and I received it within two hours, printed everything out, and had absolutely no issues! I’ve already referred my neighbor to this site/business, and would use them again next year for my renewal! Their customer service is EXCELLENT!!! Very satisfied!

I'm not sure why this company has so many bad reviews. I got a great letter, the actual Delta form came pre-filled and I flew yesterday with my dog with zero issues so I felt compelled to share this. And yes this is a REAL review.

I have a sweet 5 month old Scottish Fold cat. I looked up different companies that could help me with designating my furbaby as an ESA. I decided to go with Waggy and purchased both the housing and airline package. I had to complete a long questionnaire after the purchase. After I made the payment, I decided to look at the online reviews for Waggy and was worried because I came across several websites including trustpilot.com where people posted negative reviews. I figured, oh well I used my AMEX so if there is a valid issue I should be OK with submitting a dispute. Within two hours of submitting the questionnaire, I received a notification that my ESA letters were ready. I chose Delta as the airline and was provided with the completed Delta ESA form including an actual letter. I also received the housing letter. The PDF attachments for the letters came with additional pages that were informational such as the legal rights that you have when it comes to housing and traveling with an ESA pet. Yes, the additional pages contains a highlighted statement that says do not contact the practitioner directly and to contact Waggy if you need to request any changes or need a custom letter made. This makes sense because Waggy is the company that I went through for the service. It also states that the landlord and the airline cannot contact them to request your medical records. Which is legally correct. It was just common sense that I should only provide the actual letter to either the airline or the landlord and not provide the additional pages that were meant to be informational. It seems like most people on here printed all four pages or maybe just forwarded the PDF documents to whomever it is that they needed to provide the letter to. That is probably what caused the confusion or the misunderstanding. Prior to purchasing the service with Waggy, I was already scheduled to move in to a new apartment. The landlord informed me that they charge an additional $500 pet deposit In addition to a $35 monthly pet fee. I informed the landlord that I will be bringing my cat with me that is an ESA pet. The agent advised me that they just need a letter stating that my furbaby is an ESA pet. I provided them with the letter that Waggy provided me with. Again, I only printed out the actual letter and left out the accompanying pages. THE LANDLORD ACCEPTED THE LETTER AND WAIVED THE ADDITIONAL PET DEPOSIT AND WAIVED THE ADDITIONAL MONTHLY PET FEE. I felt compelled to write this review so that people aren’t misinformed by the negative reviews. This is a real review and as you can see I have reviewed other companies on here as well. My next step would be to use the airline letter for an upcoming trip in the next two weeks. I will provide another review based on my experience with using the ESA letter with the airlines in the next two weeks.

I had the pleasure of speaking and working with Tamara from Waggy Pet because I was in need of documents for travel and housing for my baby Neeko (my pet). I was gonna be transporting him from ATL to NJ to my brother, and I had made a mess of things. Tamara called me and outside of her pleasant tone, her attention to my problem and just the smile I could hear from her voice; she was able to fully comprehend what it was that I needed and has attempted to do even before I explained it to her. She then let me know exactly what it was she could so to resolve the mess I'd made. I am so happy that I was able to have Tamara as the representative that would be assisting me, and if there were more representatives that provided the service that Tamara did; I believe everyone would be walking around smiling as I am right now. I am completely satisfied with her resolution, and would definitely recommend Waggy Pet to anyone in need of documents for their babies as I was. Tamara you rock, and have left a smile on my face I'll be wearing for awhile. Thanks a bunch you made my week, and I hope you have a great one as well.