Megan C.
Horrible. Avoid. NO customer service
Update: it has been one year and one month. No reply. I had to buy my own charger for my forth replacement jawbone as they didn't send me one. I have now plugged it in and it shorts out my computer. I am an electrician and there is nothing wrong with the charger. I've just sent my final email and am going to go down the road of legal action if they don't reply to this last one. I emailed through the site so they cannot claim it is "spam" and did not receive it. My dispute has been going for over a year. Broken, fraudulent Fitbit, 3 times. After the third one didn't work they started to ignore me. After 50+ emails, I wrote a review. As soon as they saw the review, they miraculously replied to my emails that same day, saying they must have been going to 'spam'. They said they no longer sell fitbits but will send me a jawbone if I delete the review! It arrived with no charger so I cannot use it, so I don't even know if it works! It is also a medium when I ordered a small, so it will not fit even if it did work after I BUY a charger. They have not responded to any of my emails. The company is also based in Hong Kong, although they claim to be Canadian. Avoid. I am out $100 and a year of unanswered emails.
Response from WackyDotMar 25, 2015
As stated on the product listing, the product was not to be provided in a retail box, which is why it was sold for below retail price. It was an open box product that you had purchased. Please get in contact with our customer service for follow up regarding the exchange. We always respond to messages within 24 hours during weekdays.



