LJR
Very disappointing customer service
I bought a play gym and mobile toy for my baby. When I placed the order I hadn't realised that this company is based in Hong Kong but because the price was good and I didn't need the items particularly quickly I was happy to wait 12 days for the delivery to arrive in London. My baby loved the toys, however, we were both very disappointed when the mobile toy broke. I contacted customer service and they said they'd send a replacement motor. After 2 weeks it hadn't arrived and I asked them to track it. They told me there were delays because of bank holidays and to wait longer. I waited for 3 weeks before they finally admitted they didn't have tracking information because it had been sent on an economy service and that it must have been lost in transit. I think a replacement part to correct a fault should be sent using the quickest possible method. I am told that another replacement has been sent to me using the quickest possible method but this has already taken longer than 2 weeks. I am now doubting whether a replacement has ever been sent to me. My baby is upset that his toy doesn't work and we have been waiting for over 5 weeks for a replacement. NOT GOOD ENOUGH. Don't waste your time with this website. Pay a few pounds extra to be covered by a guarantee closer to home.