VuoriReviews of vuoriclothing.com

I have plenty of gear from Vuori but when it comes to standing by their product, they always fall below expectations. I had several issues with their Ponto performance hoodie and they replaced it one time and then it happened again and I followed all of the care instructions. I just think it’s a defective product. I’ve been through two of these hoodies in two years. I will restate that I’ve purchased so many items from Vuori with my wife. You would think they would just reciprocate the loyalty that I have showed them, especially when I continuously have the same problem with this hoodie. I have not had many issues with any other products, just this one. All I wanted was either a replacement for the hoodie or be allowed to select another product at the same cost, which is more than fair for the amount of money I’ve spent on their gear.

I got a pair of leggings from the new London office and they were damaged. After 20 emails back and forth with the US headquarters and the UK store they finally said that they don’t have the same leggings in stock and have no idea when they’ll have more. The only option is to travel back into central London to talk to the store but they don’t have any solutions. Really poor service, I definitely won’t be shopping here again.

Sizing is awful and despite it being super expensive, I cant return as im international. Awful customer service. Wish I checked trust pilot before ordering.

I like the clothing and feels great on. However they use DHL Express and my closest return point is over 20 miles away. I was going to pay the return and see returns go to California. Not a very sustainable option IMO. I had 1 of 4 to return. I'll probably reluctantly keep but avoid this company in future. Shame.

Honestly worst customer service. I got a pair of pants as a gift and gave them all the information I had. Since I didn’t have an order number, they said best that they could do is have me pay for shipping to ship the item back and I might get a giftcard. Such horrible managers.

Mooie stijl, maar de pasvorm viel wat tegen.

They don't fulfill order and then blame the customer? I don't get how this company even exists... worst customer "service" I've ever received. They wanted me to get in touch with the carrier? Isn't that their job? They didn't even refund me.

Customer service will just give you the run around with no conclusion. You might spend $300 and just never see your order and they will indefinitely say "an expert is working on it" with no resolution. Good luck hearing back!