Artur S.
Fraudulent behavior: Account verified, documents accepted, then banned and $100 stolen
This is my first time ever registering with Vultr. I did not use any promo codes or try to abuse any bonuses. I created a clean, legitimate account for my business and deposited $100. Shortly after registration, Vultr support requested my identity documents for verification. I provided everything they asked for. They replied that they had reviewed the documents, and everything was fine. However, less than 24 hours later—right after I finished installing Dokploy on my VPS—they suddenly banned my account without any explanation. They are now refusing to reopen the account and, more importantly, they are keeping my $100 deposit for services they never provided. How can a reputable company verify a user's documents, accept their money, and then terminate the service the very next day without a refund? This is a scam. They are literally stealing funds from new users. I am now forced to initiate a chargeback through my bank and report this incident to the FTC (Federal Trade Commission). To all business owners: avoid Vultr at all costs. They will waste your time and steal your money.
Response from VultrFeb 23, 2026
Hi — we’re sorry to hear how concerning and frustrating this situation has been. Account closures following verification are never taken lightly. In some cases, additional automated or manual risk reviews may occur after initial approval, leading to restrictions even after documents have been accepted. These decisions are based on a combination of security and fraud-prevention signals, not on retaining customer funds unfairly. That said, we understand your concern regarding the remaining account balance and the lack of clarity around the action taken. The experience you describe — particularly the absence of a clear explanation — is not what we aim to provide. We would like the opportunity to review your case and the associated billing status in detail. Please contact [email protected] with your account email and reference this review so our team can escalate the matter for a thorough investigation. We take allegations like this seriously and appreciate you bringing it to our attention.