dica M.
Why haven't I read this before? Terrible!
Bad service and support, I'm really surprised by the bad support and how badly they treat customers. They're not worried about you. They have suspended my account and the payment link just doesn't work! I spent hours with all apps disabled even though I had active advertising campaigns. They are not professionals, and the support is not prepared at all, they are not prepared for all clients. We have to wait hours for your willingness to answer us. Worst decision! I'm leaving!
Response from VultrOct 1, 2021
Hi Dica - we treat all of our customers with great respect. When I came across this review I wanted to respond and see what else we can do to help. Perhaps you could send us a Twitter DM so that we can look into this? Or if you created a support ticket with us then we respond within 1 business day. There are a number of reasons why an account could be suspended (DDoS attacks, non-payment, etc.) and we are sorry that happened to you. With more information then we can look into this. We appreciate you trying out Vultr, and hope to resolve any issues that you may have had.