VultrReviews of vultr.com

Response from VultrNov 12, 2021

Hi Andrei - last week there was an issue with some email providers blocking some of our outgoing emails which our developers have since fixed. Perhaps this was the issue. We apologize and fixed it ASAP. If you ever need us then our Support Team is always happy to help.

Response from VultrNov 12, 2021

Hi Jameel - data loss is frustrating. Without automatic backups or snapshots of the account then the data cannot be recovered. The option for backups is available on the checkout page when spinning up a High Frequency or Cloud Compute instance. There's also a dedicated "Backups" tab on the Server's information page when you log into my.vultr.com Since Vultr is a 100% self-managed hosting provider then we don't configure accounts, so we allow users to choose whether they want backups or not.

Response from VultrOct 23, 2021

Hi Anthony - Vultr's customer service is always doing our best to satisfy each support ticket, whether it's billing, a configuration issue, or something else. Was there any specific feedback that we could look into for you? We answer each support ticket ASAP and they're always 100% human-to-human and developer-to-developer. If you created a support ticket then reply back to that and we'll be happy to continue resolving any issues that you may have had.

Response from VultrOct 22, 2021

Hi Samsung - our support team is fantastic and we answer each ticket 100% human-to-human and developer-to-developer. As for ID documentation, perhaps we weren't able to confirm it's authenticity. If you think something was made in error then please reply to any support tickets and we can look into it for you.

Response from VultrOct 6, 2021

Hi Amit - sorry you had that issue. We announce realtime server status for each location on this page: https://status.vultr.com We have a 100% SLA, so if you experienced downtime then we're happy to credit you for that. Here is our uptime guarantee: https://www.vultr.com/company/sla/ If you ever need to contact us there are 4 ways: 1) You can create a ticket when you log in at https://my.vultr.com/support/create_ticket/ 2) If you don’t have access to your account then email [email protected] and the Support Team will reply to you ASAP 3) We have a contact form at https://www.vultr.com/company/contact/ 4) Our Twitter DMs @Vultr are always open We're always happy to help you.

Response from VultrOct 1, 2021

Thanks so much, Gordan. Always appreciate the kind words about our Support team.

Response from VultrOct 1, 2021

Hi Digitalyz - sorry you had an issue with your subscription. We suspend subscriptions for several reasons - the most common being DDoS attacks or non payment. As for the documentation, perhaps we weren't able to confirm it's authenticity. Our support team is always happy to help, if you think something was made in error then please reply to any support tickets and we can look into it for you.

Response from VultrOct 1, 2021

Hi MH - apologies about the 2 days without a response, as we usually respond to tickets within 1 business day. Coming across your review here, it seems that our fraud/risk team didn't increase the instance limit. I can understand the confusion and frustration. If you have any questions then please respond to the support ticket, or feel free to Twitter DM us and we can look further into your account. We're always happy to help.