VultrReviews of vultr.com

I was just testing the product because I believed I was using free promotional credit, then they charged my card without clearly telling me that the free credit no longer applied.This feels incredibly shady. You can’t advertise free credit, quietly decide someone is not eligible, and then just start charging their card without making that crystal clear first. Support has been useless so far and I’ve had to chase them for an explanation and a refund. I’ll also be disputing the charge with my card provider if they don’t fix it. Update- Vultr promised a refund but never honoured it. After several back-and-forth emails with their support team, Vultr explicitly promised me a refund. However, they never followed through. I've sent multiple reminder emails asking for an update, and they're now completely ignoring me. It's extremely disappointing that a company would promise a refund to resolve a complaint and then simply stop responding. I strongly advise anyone considering Vultr to think twice before providing their credit card details. Based on my experience, their promotional sign-up credit feels like a scam. I signed up expecting free credit, ended up being charged, and now they're refusing to honour their own refund promise. I have screenshots and other proof. Planning to dispute the transaction with the bank.

souffrance pour tenter de payer, impossible de payer, chargement des pages infiniment long, horrible experience

Mi cuenta fue terminada sin proporcionarme evidencia concreta ni una explicación clara sobre cuál fue exactamente la infracción cometida. Solicité en repetidas ocasiones información sobre el supuesto abuso, incluyendo evidencia técnica, fechas, horarios y la actividad específica atribuida a mi servidor. Nunca recibí esos detalles. Soy desarrollador de software y utilizaba los servidores exclusivamente para desarrollo y pruebas. Expliqué mi caso y respondí a todas sus solicitudes, pero Vultr decidió terminar mi cuenta de todos modos. Lo más inaceptable es que Vultr me indicó que me pusiera en contacto con ellos si necesitaba respaldar mis datos, pero nunca me dieron acceso a mis servidores ni una forma práctica de recuperar mi información antes de la terminación. Simplemente me informaron que mi cuenta y todos mis datos serían destruidos de manera irreversible. Solicité una investigación adecuada y una explicación concreta. En lugar de eso, recibí respuestas genéricas que simplemente me remitían nuevamente a sus términos y políticas, sin proporcionar evidencia ni señalar qué actividad específica de mi servidor había infringido dichas políticas. Una empresa de hosting tiene derecho a hacer cumplir sus políticas, pero sus clientes deberían recibir al menos transparencia, evidencia de la supuesta infracción y una oportunidad razonable para recuperar sus propios datos antes de que sean destruidos permanentemente. Mi experiencia con Vultr Trust & Safety fue extremadamente negativa. Si utilizas Vultr, no confíes en ellos como único respaldo de tus datos. Mantén siempre copias independientes, porque si Trust & Safety decide terminar tu cuenta, podrías no tener una oportunidad real de recuperar tus servidores o información.

I had the WORST possible experience I've ever had with Vultr. STAY AWAY! I tried to sample their GPU instances for LLM inference for my new application using their much publicised $250 credit. They told me I had to apply for approval and provide details of my intended use, which I did. They approved me. Then I spent a week trying to get the instance they approved me for working. Either zero availability, or the two slots that were available weren't working. Their support team escalated it to engineering. I think it's 3 days later now and no response. Meanwhile the accounts team tell me actually I need to pay them $50 before I can get access to anything. WHY WOULD ANYONE do this after the experience I've had? RUN AWAY as fast as you can. Any company that treats their customers like this should be avoided at all costs.

Hi, in regards to Vultr's Ticket ACM-78OER: Please treat this as my final position on this matter. Vultr accepted my $10.00 Alipay payment on March 17, 2025. Your own billing records show that $3.68 was subsequently consumed and that $6.32 remains as legitimate paid credit, with no outstanding charges. I will not link a credit card or PayPal account, make another payment, or purchase an unnecessary subscription or snapshot(which your staff Ruby proposed) merely to regain access to funds Vultr has already accepted. My position is straightforward: restore my ability to use the remaining $6.32 credit normally. If Vultr continues to prevent me from using this legitimate paid balance, I will preserve the complete payment, billing, deployment-error and support records and submit formal complaints to the Florida Office of the Attorney General, Consumer Protection Division, and the Florida Department of Agriculture and Consumer Services, with a further report to the Federal Trade Commission where appropriate. I do not require further explanation or debate regarding the credit-card/PayPal requirement. I require resolution of the remaining $6.32 paid balance.

I am extremely frustrated with Vultr's service and customer support. A few days ago, I registered an account and deposited funds to try their services. Since I was unable to use the service, I requested a full refund for my deposit. Shortly after making this request, my account was deleted/disabled without any notice or refund of my money. I attempted to contact their support team via email (Ticket Reference: THN-75NSJ), but received no response at all. To follow up properly, I created a second account specifically to open a support ticket regarding the missing deposit. Instead of addressing the issue and processing the refund, Vultr simply disabled the second account as well and continued to ignore my inquiries. I am not asking to reactivate any accounts; I am simply requesting my deposited funds to be returned to my original payment method. Silencing customers by shutting down their accounts and keeping their money is completely unacceptable business behavior. I strongly advise caution to anyone considering depositing funds here.

Awful UI / UX. Server instances not starting.

One star. We are an Australian e-commerce business processing around 80 orders a day. We migrated our production site to a Vultr dedicated server. Two days later, with no prior notice, Vultr suspended the account and terminated the service. The reason given was that we were “not a good fit” for their platform. No breach of their acceptable use policy was ever identified to us, before or since. We asked for a short reactivation window so we could export our own data. That request was not granted. We lost access to our production website and its data entirely. Support is US based and does not cover Australian business hours. Our request sat unanswered overnight while our store was offline and orders were not being taken. Vultr also continued charging the balance for the service during the period it was suspended and unusable. Whatever their terms permit, terminating a live e-commerce customer two days in, with no notice, no stated breach and no opportunity to retrieve their own data, is not a reasonable way to run an infrastructure business. If you are running anything commercially critical, keep your backups somewhere other than Vultr and understand that your account can end without warning. We have taken a big loss with lot of data on our website and we will be taking thrm to all the gobernment agencies to file a complain both in USA and Australia.