VultrReviews of vultr.com

This has not been a good experience. 1. I was charged 1100 usd with no notice even though my usage for the month so far is only 160 usd. Unilaterally charging me 7x upfront at completely your own discretion, without notification, warning or prior approval is not acceptable business practice. I hope I don't need to explain why this is completely inappropriate. 2. I was accused of running phishing attacks which as I explained in the ticket is simply not possible, the instances I spun up had the infracting IP assigned to them after the email notifying your team of phishing was received. Had their team done any examination of the logs, the would clearly see this that IP was not assigned to an instance in my account until after the email itself was even received. 3. I am now completely blocked from running some business critical workflows for a reason that is not clear to me. This is not acceptable service, and even after replying with this they simply dug their heels in and said well the IP was in your account at the time the abuse ticket was created, 2 hours after the original email was even received!

What is wrong with your staff? Do they go around fairs stealing stuff and coming back over and over again to take things from different representatives so that they can get multiple items. Your staff - Sakshi Rai, Rupa Pandey, and Sanskriti Singh came back over and over again to take our marketing collateral despite being told not to do so. They demand 5 of the items at one go. Extremely greedy and disgusting behavior! Super unethical and rude.

I tested their cloud API for a bit and tore all the worker nodes down, but their billing engine kept hitting my card anyway. I opened a ticket to get it fixed, but support completely ghosted me after a single useless reply. Now I’m forced to run a bank chargeback just to block them from taking more money for servers that don't even exist. Unbelievable amount of friction for a basic test.

Downtime issues all the time and then they pulled a whole bunch of builds from production with no equivalent path forward. I would avoid

I initially used the service as part of a course and tested it using the free credits provided. Those credits were fully consumed without any clear notification, and I was subsequently charged. I contacted support because I was also having trouble accessing my account: the password recovery and account re-entry flows simply didn't work properly for me. At that point, I explicitly told support that I wanted to cancel everything to avoid any further unexpected charges. I also tried to handle this through the dashboard, but I found the interface buggy and the cancellation process far from intuitive. Despite clearly communicating that I wanted everything cancelled, I continued to be charged. Support later explained that I still had pending/active resources. The problem is that this was not clearly explained to me when I first contacted them asking to cancel everything and prevent additional charges. Instead of taking responsibility for the really poor user experience (seriously, it's terrible - one of the worst I've encountered both as a user and a developer) and unclear cancellation process, their response ultimately relied on their Terms of Service to justify the charges. From a customer's perspective, the whole experience felt terrible: buggy account recovery, unclear credit consumption, a confusing cancellation process, unexpected charges, and important information only being provided after further charges occurred. Regardless of what may technically be covered by the Terms of Service, I expect a trustworthy service to make billing, resource usage, and cancellation transparent and easy to understand. Unfortunately, that was not my experience here, and I wouldn't recommend the platform to anyone based on the way this situation was handled.

Scammers, unauthorized charges from them, never replied to my ticket so I had to go through the route of contacting my bank to initiate chargeback. Update: I have reached out to them after my reply, and they supposedly issued a refund that takes 7-10 business days to land. 11 business days later, I've checked with my bank and no transactions from Vultr have been issued. Staying at 1 star, these guys are master scammers :)

I should have known better. They are thieves. This is the second time I've been bitten by them, like the first time wasn't enough. They have the worst services across the board.

Sleazy company that false advertises. They, according to "Sarah R. Supervisor, Customer Support Representative", no longer open SMTP ports for ANY accounts even though on their website it clearly states that they do offer this upon request. Initially, they just closed my ticket and provided a vague "sorry-not-sorry" response.