TechGirl
Unresponsive to abuse complaints = blacklisted.
Our web servers suffered a coordinated attack originating from multiple Vultr IP addresses primarily in France. I emailed daily abuse reports identifying the IP addresses and included time-stamped firewall log excerpts for evidence. After a week without any responses, I received a slew of responses all at once, each saying: "Please submit an individual report for each separate IP/domain along with the logs/evidence..." I don't have time to send dozens of separate abuse reports, one per IP address, and Vultr's abuse team is counting on that. I suspect that Vultr's abuse team has a list of "bulletproof hosting" customers against whom they will not take action. If pushed, they create roadblocks like demanding individual, per-IP, abuse reports, knowing that it makes reporting the abuse impractically time-consuming and tedious. I have now blocked all Vultr IPs at our firewall. They no longer have access to any of our web, email, cloud storage, VPN, or other servers. Ask yourself, do you want hosting services from a company whose IP addresses are being blocked for abuse?




