VultrReviews of vultr.com

Scam company, their customer has been sending me daily phishing attacks from their server. Their abuse team acknowledged it was coming from their server but stated due to the amount of servers they have they are unable to find the source. Now I am having to sue them in court to get them to take action. Don’t trust these clowns with your business they support, facilitate and protect scammers. This is from my personal experience with them. Hopefully law enforcement fines them the maximum allowed by law for this as well.

After paying, setting up my account, and spinning up a couple of servers, this hosting company locked my account without any warning. To make matters worse, they waited until after locking the account to send an email, which means they continued charging me for the machines and services they had "reserved" but made inaccessible. They demanded information I simply don’t have. I explained this multiple times, in multiple ways, through support tickets, yet they kept asking for the same thing like they weren’t even reading my responses. It’s like talking to a brick wall. Their refusal to unlock my account unless I complied with their arbitrary demands—demands I repeatedly explained I can’t fulfill because I don’t have the requested information—makes it clear they have no interest in actually providing the service they advertise. This isn’t about bureaucracy; it’s pure laziness. They’ve entered a market they don’t feel comfortable working with and will do anything to slow customers down rather than adapt to the needs of their clients. If you’re considering this company for hosting, don’t. There are far better options out there that won’t waste your time or money like this one does.

They have no customer service—no live chat or any type of chat, only a ticket-based process. Their new beta website is riddled with bugs. The infamous, outdated, and stress-inducing Captcha greets you, often leading to endless failed login attempts, pushing you further into a frustrating purgatory. The payment process is equally awful and cumbersome. With $3.5 billion in new financing, you’d think this wouldn’t be the case. Bigger is rarely better.

First you publicize your amazing products. When I want to create an instance, I had to deposit money. After that, I'm told that I need to increase the limit that I can spend on an instance, and finally you tell me I need "reputation" on your platform, which can only mean "get whatever server we allow you to instance, pay for it 30 days, even if you are not going to use it, and after that we MAY allow you to get what you want". Do you get why this is ridiculous?

VPS are way to overpriced

They have lots of system bugs. I credited an account with money and they flagged my account without letting me know and took that money and didnt refund that. dont put your credit card information on their website.

I am a long-time customer of Vultr. The longest VPS registered continuously is 7 years. I am currently having problems with my account, and my Tikets support has been suspended since last weekend (maybe because this is a holiday and weekend) so it took me 4 days to receive a response, I was asked to wait, and wait for my turn to be supported. You said 99.95% Uptime, that is a joke I am extremely disappointed with the way the Vultr support team works. Not only is the response process from your side slow, but the support attitude is also unenthusiastic, the answers are so short that they are abrupt, not showing the professionalism and dedication that customers expect. I hope Vultr seriously reviews and improves its customer support methods, improves the quality of service and the attitude of the support staff. This is the least a loyal customer can expect.

I had a pretty frustrating experience with Vultr trying to get the SMTP port unblocked so I could send emails from my website. After opening a support ticket, it took hours to even get a response. When they finally replied, they asked for a bunch of info—most of which I’d already included in the ticket! Then, they kept piling on more questions, making the whole thing way harder than it needed to be. I gave them everything they asked for and then waited almost a full day, just to be told they wouldn’t unblock it. This whole process felt like a huge hassle and really affected my site. I hope Vultr rethinks how they handle these requests to make it easier for people who actually need the support. For me that's all with them I've moved everything to another company and will never do business with them again.