VultrReviews of vultr.com

Response from VultrDec 2, 2025

Thank you for sharing your feedback. We take concerns about billing and support very seriously. Vultr does not perform fake payment attempts, and any issues with duplicate charges or failed payments are typically system errors that we aim to resolve as quickly as possible. We apologize for any frustration caused and would like the opportunity to review your account and resolve any outstanding issues. Please get in touch with our support team at support.vultr.com with your ticket number so we can investigate and address your concerns.

Response from VultrDec 2, 2025

Thank you for sharing your feedback. We’re sorry for the confusion regarding the promotional credit. The $250 credit is intended to help new users explore our platform, but it should never require an additional payment to access. We would like to review your account to clarify the issue and ensure you receive the correct promotional credit. Please reach out to our support team at support.vultr.com so we can assist you in resolving this issue directly.

Response from VultrDec 2, 2025

Thank you for sharing your experience and for your patience. We’re glad to hear that our billing team has been responsive and supportive. We apologize that your refund hasn’t been completed yet and appreciate your understanding as we work to finalize it. Please reach out to support.vultr.com with your ticket number if you haven’t already, so we can ensure your refund is processed as quickly as possible.

Response from VultrDec 2, 2025

Thank you for your feedback. We understand how frustrating it can be when you’re new to a platform and need guidance. Our support team aims to help with account and technical issues, but we apologize if you felt your questions weren’t addressed appropriately. We’d like the opportunity to make this right. Please contact us at support.vultr.com with your ticket number so we can assist you and ensure you have the guidance you need to get started.

Response from VultrDec 2, 2025

Thank you for sharing your feedback. We’re sorry for any confusion regarding the promotional offer. Our goal is to ensure that all promotions are clear and accessible, and we regret that your experience did not meet this standard. We want to review your account and the payment issue to ensure everything is resolved correctly. Please reach out to our support team at support.vultr.com so we can assist you directly.

Response from VultrDec 2, 2025

Thank you for your detailed feedback. We sincerely apologize for the extended downtime and its impact on your business. We understand that 13 hours of outage is unacceptable, and we regret that our initial response did not meet your expectations for urgency and investigation. Regarding the SLA, it is designed to cover service costs for affected items, which is why the credit is calculated on a per-service basis. We recognize that this may not fully reflect the broader business impact, and your feedback will be shared with our team as we continue to evaluate ways to improve our SLA policies and incident response. We take service reliability very seriously and appreciate you bringing this to our attention. If you’d like, please get in touch with support.vultr.com with your ticket number so we can review your case further and ensure that all concerns have been addressed.

Response from VultrDec 2, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially after returning to our platform. We strive to improve continuously, and feedback like yours helps us understand where we need to focus our efforts. We want the opportunity to address any specific issues you may have encountered. Please reach out to our support team at support.vultr.com so we can assist directly.

Response from VultrDec 2, 2025

Thank you for sharing your experience. We understand how frustrating it can be to lose access to services and incur unexpected costs. Account verification is a crucial step in protecting all users and our platform. Still, we regret that the communication regarding your account and the specific Terms of Service concern was not clear. We want the opportunity to review your case in detail and provide clarity. Please contact our support team at support.vultr.com with your ticket number so we can assist you directly and address any remaining concerns.