VuduReviews of vudu.com

Was good but once FANDANGO bought it I lost all access to my movies that I bought over the years. Attempts to work with customer service are pointless. They ask redundant questions and appear to not even have a solution for the issue. DO NOT USE. It is a bad service, look somewhere else

Terrible customer service. Extremely frustrating misrepresentation of policy.

Pros: - They have good sales. - Fun to shop on. - I loved building my library (I own hundreds of licenses). - Easy to use on many devices. - Good presentation. - Rarely experienced errors. - Some purchases come with bonus material like on the DVDs. - It will stream on the setting that best fits the device used. It used to be that you had to purchase the resolution, now the licenses usually play the movie at the highest resolution your device can support, which is cool. - I LOVE the “what parents need to know” section. Cons: - the internal workings of your access to your account are not consistent or reliable, they seem to be a mess. They will ask you for what message you get. I think they should already know, being the service. - The service changed ownership and branding about three times since I started using it. It absorbed my UltraViolet licenses, then it became Walmart, then it became Fandango, and each time the prices went up which is bothersome. - (and this is a big one for me) Can’t access your movies while traveling outside the USA. The service literally advertises “Movies ANYWHERE” but the policy is for US use only… so, false advertising. 40% of the reason I chose to purchase my movie licenses is to watch my movies during travel. Sitting on one’s couch isn’t the ONLY way to enjoy a movie or show, so it’s annoying to be that limited. So another reason it may not be for everyone. - (another big one) If you have to use VPN for any reason (for me it’s for work), you will be locked out of your own service on some devices which I think is unacceptable. Both things are out of our control and conflict with each other, so the service may not be for someone who has to use VPN for whatever reason. So in an attempt to filter out savvy users they have inconvenienced everyone. I also don’t think it’s right to lock anyone out of a service they have purchases on. - They don’t have a lot of in-movie watching options, as in you can’t change the language, the subtitles languages, etc… as comfortably as with a Blu-ray DVD. - If you purchase something that turns out to be something questionable, even if you haven’t watched it halfway, they will not remove it or refund you. As in no-returns, ever. The horrible movie is there forever. They should figure out a return policy. - Their customer service is pretty bad and inconsistent. One agent will ask you for two things for “security”to “verify” your identity, and another will ask for 6 things, including the last 4 digits of your credit card number. Go figure. Some agents are good, while other agents have an attitude even when you’re nice to them. They take your complaints about the service personally and may hang up on you or be testy. They’re usually nice, but some of them are not, and there is no way to rate them or save your conversation.

Customer service is absolutely rubbish, food was absolute rip of not worth the money at all don't waist your money horrible experience.

this is one of the worst sites ever!! I have over 250 movies that I have purchased. I have downloaded about 30 movies on my SD card/ but If I am traveling outside the US the app doesnt work! this is pure BS!! If I paid for the movies, I should be able to access them wherever I am! DONT USE THESE GUYS! FIND A BETTER PROVIDER! AFTER READING OTHER REVIEWS, I THINK ITS TIME FOR A CLASS ACTION LAW SUIT!!

I have not been able to log in to my account since they were swallowed by fandango ! I have done everything they tell me and still my WiFi is blocked. Their customer service is awful, they just repeat the same old stuff and tell me they are working on it but you never hear back from them and when you contact them again they have no idea who you are . I have paid for 64 movies and can not watch any of them on my computer or tv. Going on 4 months . Been a customer for 3 years and now 500 dollars later I feel ripped off

If I could give a 0 I would. I have excellent screen shots of my conversation with a Vudu agent and how rude and unhelpful he was. I will be reviewing my interaction on as many sites as possible at this point as Vudu and Fandango could give a rats ass about “movies anywhere” dumb slogan when it is not true.

I have a pretty decent collection of movies in the VUDU digital library. I mean I spent a bunch of money. But recently I made a mistake and purchased a single movie title, then realized there's a bundle of three movie titles with that one in it for a better price. So I got the bundle. I started to watch one of the movies. Next day I called the customer service and asked to refund the single movie I bought, and they refused to refund because I watched the movie. Once content is accessed, no refund can be issued. Some horrible explanation for poor customer service and policy about ripping customers off. Very sad. Not buying or renting with them anymore. Never had a problem refunding anything with Amazon, digital movie wise.