VuduReviews of vudu.com

Horrible customer service

Customer service is the worst. I've called, emailed, even messaged on social media and still have yet to get a response. It's been 2 days of calling and messaging for hours. I paid for a movie and can't watch it along with half the movies on vudu due to network issues. All my other streaming apps work just fine. Watching Hulu right now even. Some movies work on vudu, but not many. I used this service for a couple years now. It sucks now.

I received repeated emails to convert my Fandango account to Vudu, who acquired Fandango. The process took me to a never ending loop. I was asked to sign in with my Fandango account. I did so, then was directed to enter my Vudu password. I did not have a Vudu password. So I tried to open a new account. "You already have a Fandango account, sign in with Fandango". Again I did so. Then I was prompted to enter my Vudu password. This loop happened 6 times over the next few weeks. Then there was a movie I wanted to stream. After chasing my tail through the same never ending loop I changed to an old email and tried to enter a new Vudu account in order to have a credit card on file. The process started out smoothly, no endless loop. I entered my debit card number and thats when trouble really began. I never got to see the movie. I kept getting "No credit card on file" messages. Frustrated, I removed the Vudu app and found something else to stream. Two weeks later my debit card account was charged $39.95 by a company in Ky called urcons.co. I have had no dealings with them on the up and up. My credit union (debit card) fraud department advised me to contact Vudu and cancel. There is no provision for this since they indicate they have no card on file. DON'T give VUDU your CREDIT CARD info!

I bought from Fandango Now a Family Guy episode Blue Harvest. After Vudu took over I only have Family Guy episode Movin Out. So far they are claiming because it was purchased more than 6 months ago they can't refund me. I never asked for a refund. I asked for the correct episode to be returned to me.

Sucks. Pay for something to watch. Then nothing. Sat on hold for almost 2 hours to find out that it might be 48 hours before you can't watch it. Guy barley spoke English. Will not ever try vudu again. Total watch of time.....

It's pathetic. Watch 30 seconds, wait 2 minutes, watch 30 seconds, wait 2 minutes. You get the idea. Just don't get Vudu.

If I could give zero stars I would. Movies rarely work. If they do halfway through it will act up and kick you out. Worst place to do rentals. Don't waste your money

Unbelievable! I've had Vudu for years and now movies and tv shows I've owned since before Fandango ruined Vudu won't even play. And forget about getting support! I opened a case 4 months ago and got no assistance at all. I got several responses that they were "looking into it" but nothing was ever actually being done. I've spent more than $2,000 dollars on Vudu movies and TV shows and I consider it a complete loss because of Fandango screwing its customers.