Voya FinancialReviews of voya.com

I am not exaggerating when I say that Voya Financial has been the worst service I've ever enrolled in. I am appalled by how tedious and longwinded doing anything is with them. Not to mention the constant and horrid communications from them in which they send via the mail, where I am forced to shred the documents because I never wanted them in the first place. And when I finally receive my pin in the mail, I login, and the option to select paperless is fully not working. I'm sick to my stomach even writing this. 0/10. Worst service ever hands down.

They do not have a good customer relation team, Finance reimbursement helps with any money related issues

This company is a ripoff they won’t release my money and close the account out money management is a joke they should have stuck to selling car insurance hopefully they go out of business been trying to close my account since 5-1-26

I am absolutely furious my employer went with this company. I took a mental health leave of absence and submitted paperwork on time. They took days and days to review, only approved me for 4 weeks and wanted me to see the doctor every two weeks after that to review my symptoms. My pay has been late once, and on the second review they asked for more paperwork the day before the pay period needed to be submitted even though I submitted everything I had before that and told them multiple times this is a time sensitive situation. So glad I took a mental health leave just to get more mental health issues from the company that’s supposed to be helping me. Smh

I should have realized it would be a bad experience. Their answering hold message was we're here to help, please be kind. Instructions from someone who had upset so many people that they were trying to control the damage up front. We literally spent almost an hour on the phone to transfer our account. We paid $50 to have the check expedited to our new investment company, and they made it payable to Credential, instead of Prudential..obviously no experience on the side of the processor, as who hasn't heard of Prudential. Another 20 minutes later we did get a helpful rep, and we spelled it out. They did pay to have everything expedited again, so they made it good, but the whole experience cost us 20 days of investment income

Definitely not a military friendly financial company. Do not invest with them! As soon as they get your money, they diversify it with other companies and it is a nightmare trying to find account information. Also if your term life Insurance expires, they will automatically renew you at approximately ten times the cost of the premium without the courtesy of even notifying you, they will just continue to use the auto draft that you gave them!

Voya, beware, STAY AWAY, do not do business with this company. Good luck trying to get your money back.

I received mail stating that my "Household " had made a purchase? I don't have any knowledge of any account with Voya. However the mailing was not to any specific person in my Household, so it seems like a scam because when you call them they request personal information to verify your account. So why is the mailing sent to the "Household " of an address? Instead of a person? As I refused to give any personal information except for the address, they said they had to end the call... Can you say SCAM ? This is absolutely not the way a legitimate business operates.