Voya FinancialReviews of voya.com

I opted out of this when I was hired and was signed in without my approval. Voya withdrew money from my pay without permission and will not return it. This is not a safe company to do business with.

The worst financial firm ever. They have the worst customer service and the most dubious financial assesoring. No one agent will give you the same response. The "mistakes" they make seem ilogical. They asked for the dame document over 20 times. There is no manager or supervisors. Their sgents are operatung blindly.

Horrible incompetent customer service. They send you a letter stating they sent you documentation which is not in the mailing. They are difficult to reach. you get misinformation, failure to update personal information; 9 months later the info and spelling of my name is still incorrect, direct deposit still hasn't gone through. It takes forever to get a document and then they send the wrong paper or not at all. I would not recommend this company and am trying to find a way to move my funds to a different company. Avoid this company like the plague. A year's worth of aggravation.

I have contacted Voya six times to answer 2 simple questions regarding their own forms and process. The 2 reps I've gotten on the phone did not know the answers, had no one to forward the questions to, and could not find the form I was asking about. Dead ends. I contacted by email 4 times, and each time the response is to call. Circular and profoundly unhelpful. Worst 'customer service' (functionally nonexistent) I've yet to experience in a financial institution.

Request for expedited loan on 5.20.26 and removed immediately from fund account. On this day 5/29/26 no funds received, package lost and was told the process must start again. Supervisor not returning calls, calls are dropped (hungup), and No One Gives a Damn!!

Worst company I’ve ever dealt with. Customer service is terrible and they make it impossible to do anything. Never again.

Requiring customers to call to restrict information sharing rather than providing an opt-out online is just a tactic to stop people from doing it. This is especially frustrating when the only reason I am a "customer" of Voya is that my 403(b) plan switched servicers.

t͏h͏i͏s͏ c͏o͏n͏c͏e͏p͏t͏ i͏s͏ g͏r͏e͏a͏t͏ a͏n͏d͏ I͏ w͏a͏n͏t͏e͏d͏ t͏o͏ s͏e͏e͏ h͏o͏w͏ i͏t͏ w͏o͏r͏k͏e͏d͏ b͏e͏f͏o͏r͏e͏ I͏ r͏e͏c͏o͏m͏m͏e͏n͏d͏e͏d͏ i͏t͏ t͏o͏ m͏y͏ y͏o͏u͏n͏g͏ a͏d͏u͏l͏t͏ k͏i͏d͏s͏. I͏ r͏e͏a͏d͏ s͏e͏v͏e͏r͏a͏l͏ r͏e͏v͏i͏e͏w͏s͏ s͏t͏a͏t͏i͏n͏g͏ h͏o͏w͏ d͏i͏f͏f͏i͏c͏u͏l͏t͏ i͏t͏ w͏a͏s͏ t͏o͏ w͏i͏t͏h͏d͏r͏a͏w͏ f͏u͏n͏d͏s͏ a͏n͏d͏ t͏h͏e͏ a͏s͏s͏o͏c͏i͏a͏t͏e͏d͏ f͏e͏e͏s͏ w͏i͏t͏h͏ u͏s͏i͏n͏g͏ t͏h͏e͏ a͏p͏p͏. I͏ d͏e͏c͏i͏d͏e͏d͏ t͏o͏ w͏i͏t͏h͏d͏r͏a͏w͏ m͏y͏ f͏u͏n͏d͏s͏ a͏n͏d͏ s͏u͏r͏e͏ e͏n͏o͏u͏g͏h͏ i͏t͏ w͏a͏s͏ n͏o͏t͏ e͏a͏s͏y͏ . I͏t͏ w͏o͏u͏l͏d͏ n͏o͏t͏ l͏e͏t͏ m͏e͏ w͏i͏t͏h͏d͏r͏a͏w͏ f͏u͏n͏d͏s͏ t͏o͏ m͏y͏ l͏i͏n͏k͏e͏d͏ b͏a͏n͏k͏ a͏c͏c͏o͏u͏n͏t͏ a͏n͏d͏ I͏ w͏o͏u͏l͏d͏ g͏e͏t͏ a͏ m͏e͏s͏s͏a͏g͏e͏ e͏r͏r͏o͏r͏. I͏ h͏a͏d͏ n͏o͏ p͏r͏o͏b͏l͏e͏m͏ l͏o͏g͏g͏i͏n͏g͏ i͏n͏t͏o͏ m͏y͏ a͏c͏c͏o͏u͏n͏t͏. I͏ h͏a͏t͏ t͏o͏ t͏e͏l͏l͏ Mo͏n͏t͏ e͏r͏a͏𝙨e͏c͏ a͏n͏d͏ f͏i͏n͏a͏l͏l͏y͏ a͏b͏l͏e͏ t͏o͏ s͏t͏a͏r͏t͏ t͏h͏e͏ w͏i͏t͏h͏d͏r͏a͏w͏a͏l͏ p͏r͏o͏c͏e͏s͏s͏.