Voya FinancialReviews of voya.com

Voya is the company used to administer my flexible spending account. In early June I deposited a reimbursement check from them. Less than a week later the check was returned, affecting other transactions in my account. I received no notification from Voya until I called the customer service line. It turns out all checks deposited that day were returned due to “a glitch” in their system. It is now late July and I have yet to receive the payment after five calls to the line. The last representative rudely told me I would have to wait through their process. Voya is a huge company that handles billions in customers money. There is no excuse for this.

I’d honestly give minus stars if I could. Horrible company, horrible customer service and no manager to speak with. The customer representatives try to dance around answering questions. I was told I could speak with the “escalation” team but the customer service rep did all she could to try and deter me from speaking with them. She even came back on the line and repeated her statement regarding their policy and tried to again deter me. Unfortunately the “escalation” was no better. I will NEVER signed up for 401k with this company again.

Absolute worst 401K company. The fact that ADP switched to work with this company is the worst decision they’ve ever done. If I could give 0 stars I would.

HORRIBLE customer service, slow response (even on an escalation), ridiculous 401K withdrawl rules that make it IMPOSSIBLE to get to your money even when it is a valid and documented request.

This company is ridiculous. After requesting a withdrawal, and faxed all of my docs, they have come up with a million excuses of what I did not include. I ended up faxing them like 4 times, with different excuse every time of what I did not include. when I called and spoke with someone again, another excuse. I am so done with them. I am going to report them to the BBB.

I rarely leave negative reviews, but my experience with Voya Financial has been incredibly frustrating. I requested a hardship withdrawal to prevent an eviction after receiving a 10-day notice from my landlord on June 29. This was my retirement money—money that I earned and contributed—and it should not have been this difficult to access during a legitimate financial emergency. Every time I submitted the requested documentation, I was given a different reason for denial. First, I was told my documents didn't meet the IRS hardship requirements. Then I was told the document looked like it could have been altered. After fixing that, I was told it had to be on official letterhead with a signature or be certified. Why weren't all of these requirements provided upfront? Instead, I lost valuable time correcting one issue after another while facing an eviction deadline. To make matters worse, one of Voya's supervisors specifically told me to request an extension from my landlord because my hardship request was still being reviewed. I followed that advice and obtained the extension, yet my request was still denied anyway. The lack of consistency, poor communication, and constantly changing requirements made an already stressful situation even worse. When people are facing emergencies, they deserve clear answers and fair treatment—not a moving target. No one expects the process to be effortless, but it also shouldn't feel impossible to access your own retirement savings when you're experiencing a qualifying hardship. I hope Voya seriously reviews how it handles hardship withdrawals so others don't have to go through what I did.

After months of providing discharge summaries for 3 hospitalizations I’m still waiting on a resolution for my claims. Half the customer service reps live out of the usa. 2 I spoke with had roosters crowing within ear shot.

You have to verify 13 times before getting connected to someone. Then you verify two more times for them to not even know how to answer a simple question like can I use my HSA/FSA card at any store for meds or just certain stores. I’ve been on hold almost 5 min. Evidently nobody knows. SMH. So sad.