Voya FinancialReviews of voya.com

Extremely Disappointed With Voya and the Handling of My Retirement Funds I wish I had known about the experiences other customers have reported before my retirement account was transferred to Voya. I am currently dealing with an emergency financial situation and attempted to access funds from my retirement account through an emergency withdrawal provision. I followed the required process and submitted the requested documentation. After speaking with Voya, I was told that I could only access approximately $99, despite previously seeing other amounts listed as potentially available in my account. I was also told that the $99 came from an Employee Before-tax contribution source that had been transferred from my former retirement plan, even though Voya does not currently offer that contribution source. What has been especially frustrating is the lack of clear and consistent information. I have been given explanations about which funds are available, but I still have not received a clear explanation of why other funds in my account cannot be accessed or which specific plan provision prevents me from accessing them. This is my retirement money. I understand that retirement plans have rules and restrictions, and I am not asking Voya to ignore those rules. I am asking for transparency, accurate information, and a clear explanation of what I am legally permitted to access under my plan. Instead, I have been left feeling helpless during a genuine financial emergency, with no meaningful resolution and very little clarity about what is happening with my own account. After seeing the large number of complaints and overwhelmingly negative reviews associated with Voya, I honestly wish I had researched the company more carefully before my retirement funds were placed with them. I hope Voya will take situations like this seriously and improve the transparency of its withdrawal processes, customer service, and communication regarding retirement funds. My biggest concern is simple: I need a clear explanation of why I cannot access funds that appear to be part of my retirement account, and I expect that explanation to be based on the actual terms of my plan rather than vague or conflicting customer-service responses.

The WORST mistake I ever made at my job was apply for Voya 401k retirement plan. Customer service is trash ,they leave you on hold laughing and joking around while you waiting for an answer. Keep telling me 2 business to get approved it’s have now been 8 business days excluding the weekend. They do mot care about you your account or being urgent about your situation or need yet they are over your money that you are saving

If I could give 0 stars I would. My experience with Voya Financial has been deeply disappointing. I have been trying to get clear answers about my account and the status of my rollover so I can close my account, but getting in touch with someone who can actually provide answers or resolve the issue has been nearly impossible. It is extremely frustrating when a company is holding your retirement funds, cannot provide a clear explanation of what is delaying the transaction, and still will not release your money. I should not have to repeatedly follow up just to find out where my funds are and what needs to happen to complete a straightforward rollover. The lack of communication, accountability, and urgency has made this process far more difficult than it should be

Voya customer service is insanely poor--so user unfriendly. Whether its attempting to obtain policy info from their website or trying to speak with an actual human. I've attempted for the last 30 minutes and got absolutely nowhere. Whoever runs their customer service-leadership-needs to be fired and bring people in who have the skills to fix this disaster,

Took 3 months of working with customer service to rollover my old retirement into my new retirement. They refused to help and often changed my account setting locking me out for doing anything for the entire day. They frequently put me on hold for 5x as long as they "assisted me." They put in an inquiry to their technical team and was told I would receive a call back in 5 to 7 days. 20 days later no phone call and when I called back they stated they called back on the same day. Voya has vibes of The Other guys movie.

Terminated my account on 8/20/26. Was supposed to get my check on the 31st or before. I got 9 pages of summary history on the closed account and no check. Tried to navigate the website to find out what happened and was lead in a circle before giving up.

Disgusting lack of customer service. Takes days to get a callback but usually no callback from them.

In January 2026, I received a letter from Voya with a copy of an attached bill saying that they had updated my mailing address and my premium payment was past due. This seemed odd because moved 3 years ago, updated our billing address and had received quarterly billing for over 2 years. It took 4 months to correct their error. In July a get a premium payment reminder for premium due on July 1st. I call them and discover they sent the original bill to the wrong address again. I mail the payment and follow up on line to make sure the payment is received. The payment posted but still showed an outstanding balance of 1.50. So I call. After an hour they tell me they will remove the 1.50 but can’t explain why it appeared. No explanation why the first bill sent to the wrong address. This week a receive a bill for 60.21 for the same billing period. So the 1.50 they said I didn’t owe turned into 60.21 that I had to pay. Another hour on the phone. Can’t explain why it happened. The “mgr” I asked for ,turned out to be a Senior rep, could not reconcile how the amount was calculated agreed to have it reversed but would take 10 day. Refused to put it in writing. Every phone I make is an hour long. Takes forever for them to “review “ the file only to know nothing about my account. So I have re-explain everything every time. The story always changes. One lady told me the billing problems were my fault because I didn’t set up auto pay. Another employee said I was making a big deal overly only $60.00 bill. They are the worst.