Voya FinancialReviews of voya.com

If I could give less than one star, I would. I’ve been dealing with issues for almost two weeks trying to access my money through a loan, and I still don’t have a straight answer. I’ve been told repeatedly that there are “technical difficulties” and that a ticket was assigned to my account, yet every time I call, I get a completely different explanation.I was recently told this problem affects all State of Michigan employees and that they supposedly found a workaround — but even then, the representatives gave me several different loan amounts that varied drastically. Nothing they say matches, nothing gets resolved, and at this point it’s obvious I cannot trust the information I’m being given.I did file a complaint with the BBB because this situation is unacceptable. No one should have to fight this hard just to access their own money.

They have a no customer call back policy. You can talk to a operator that can't fix anything. Then they send you to a voicemail that nevers call back. Good luck!

This is one of most terrible companies ever. I was disappointed that my current company did not use fidelity and even more disappointed when I had to use Voya and their "services." I have never dealt with a company that is more interested in their horrible upselling and less interested in providing their client services they want and valuable responses and information in a timely and professional fashion. Is this a company you want to invest your retirement and future in? Absolutely not!

Repeated request for documents after receiving and completed forms were sent and accepted by Voya. Result to a 90 year old will be probably death before money is sent and Vova keeping thousands.

absolute worst customer service, cannot get a simple answer ... keep having to supply the same information over and over... they are well trained at giving customers the run around...steer clear of them

After more than five years with Voya, I've decided to consolidate my investments to simplify financial management. Despite multiple calls and submitting all required paperwork, Voya has been unable to resolve a simple account information issue that's delaying my transfer. The process has been frustrating and far slower than with other providers. Based on my experience, I would not recommend Voya.

I have been trying to have my account transferred to another financial services company for the past month. Customer Service will give you a Task Number and tell you that they will have it done in 5-7 business days, but the catch is that one Task Number will simply roll over into another Task Number with a new 5-7 business day time period. Voya will take your money and give you a modest return, but Heaven help you if you ever want to withdraw it.

I tried to get MY money from my account. I was told I could do this over the phone, then told I had to wait for paperwork to be mailed and filled out. Then I had to have my husband sign and notarize a form in order to pull money from my account that I've paid into for 37 years... I find that insulting... but fine. Then when I jumped thru all their hoops I was told the entire company plan was on hold for an undetermined amount of time and they didn't know how long it would be before I could get my money. After checking with my company I found out there was no hold and my money was finally released. The entire process took over two and a half weeks. The entire process has been a nightmare.