Voya FinancialReviews of voya.com

These scam artists expect me to increase my monthly amount 3 x what I've been paying for years. Meanwhile the payout amount will not change. They claim the cost of insurance went up. so now I'm forced to cancel the policy after being a member since 1987. I don't know if we reliastar would have done this but Voya is absolute trash. If you care about yourself your time and your money don't ever sign up with Voya insurance. It is literally a bad deal and ultimately not worth it.

I'd give them 0 stars if I could. I've never worked with such a huge company that has absolutely no customer service whatsoever. I am the company administrator for our 401(k) which we moved to Voya - huge mistake! They don't answer the phone, they respond only by email and that usually takes at least two days. Their training doesn't cover any of the issues I've had since we went live - and yet they act like I should know all of this stuff. I could go on forever with negatives about this company but please, if you like your employees, don't move your 401(k) to this company.

Terrible. Customer service is useless. Very frustrating and difficult to understand the person on the phone. Also when you try to get into your account the system is down.

Absolutely insanity. I've been trying to get hardship withdrawal since 6/11 and sent in all documents multiple times. I've spoken to at least 15 people and gotten different responses. Ready for the insanity part? I finally got an email July 1 stating documents received and being reviewed and we will contact you if we need anything else. Not a word since so followed up to be told that the documents weren't legible. I asked why I hadn't heard anything and he said they mailed it out July 1. So the exact same day that I was told it was reviewed a letter was mailed to say it's not legible. It gets better, I speak with another person who then says they haven't received the documentation at all but then says it wasn't legible! How is it not legible if you didn't receive it?!?!? Or if it is truly isn't legible then you did in fact receive it. 7/3 and still nothing accomplished. I worked with Fidelity for decades and never had any issues. Voya is a garbage company plain and simple.

I requested a rollover from my previous employer's 401K plan that they manage. I discussed at a length with their phone advisor my specific request to perform in-kind rollover into my brokerage IRA account. She explained their detailed procedure including how they'd transfer through Computershare into my brokerage account whole numbers of shares and send me proceeds for just the fractional share quantity. What I received instead was cash distribution for the entire holding minus federal tax withholding!!!! Someone is not doing their job of this so-called fiduciary institution....

Do not use them!!!!! They will not let you move your money once they have it. My account is loosing hundreds of $$s a month. While they are also collecting their fees. Enroll in Swans IRA instead

This is the worst company a business should offer to their employees. They do everything possible to avoid releasing requested 401k. They provide the amount you are able to withdraw just to provide notification of only being approved for the exact amount you an receive, you have to make sure the amount add up to the exact amount being requested. Any business that offer Voya to their employees should be ashamed.

Worst company in the WORLD---just scammers, try closing the account and you will see how they try and throw all kind of ridiculous fees at you. I will never do business with this scammer again. The low ratings are there for a reason. They tried charging me a $175.00 transaction fee for CLOSING THE ACCOUNT, when I left the EMPLOYER. It's beyond the worst of the worst