Voya FinancialReviews of voya.com

I did a complete 401(k) rollover to another financial institution from Voya and they took a $20 processing fee out. I had no problem with that. However, somehow $20.54 was left in the account. I called them and they said they would send me a check for the balance minus state taxes and waive the $20 fee. I received a check for 29 cents! They collected another $20 withdrawal fee when I was told it would be waived. I called them today and they said I was misinformed by the first representative. Just another way to scam customers out of another $20? I wish I could rate Voya a negative number.

HORRIBLE,RUN AWAY, EVEN IF YOU EMPLOYER HAS THEM AS YOUR 401K. DO NOT USE THEM GO TO YOUR LOCAL BANK OR CREDIT UNION!! THE CUSTOOMER SERVICE IS ABHORRENT!!

Impossible to work with. My mom died and it's been an utter nightmare trying to get them to talk to us. I have power of attorney and my dad is completely deaf. I sent them the POA once; they "claimed" they never got it even though I emailed and faxed it. I sent it to them a second time. They got it this time and authorized my dead mom to speak on my dad's behalf! Even though I was clearly on it. I called again and they claimed they never did this and also never got the POA from me...even though I have a dated letter that says otherwise. Still waiting for them to pay out the policy. It was supposed to help with the funeral, but I've now had to take out a personal loan because of their incompetence. You can tell how much the company cares when they don't even bother apologizing for your lost and try to be a little empathetic. It's a stressful time and Voya has found a way to make it worse.

If you file a claim of any type no matter how large or small be prepared to seek legal representation if you want to get it.

If I could give Voya zero stars I would. I have been trying to get my money out of there for probably six weeks now and they refused to give it to me.They keep telling me that they haven’t received any information from me, but information was sent to them for me, and one other person on the exact same day in the exact same way, and he already has his money and they claim they don’t even have my paperwork. And they just keep claiming ignorance about everything. They cannot help you. Customer service there is lousy! Every time you call Voya, it says that you can hold after your call and give a customer service review, but the last two times I’ve called, they have disconnected me before I could do so.

Typical Insurance Co. When you have a claim they find away to weasel out of paying!.. Will be cancelling them this November during open enrollement!!

We purchased life insurance 30 years ago.Have never missed a premium. Received notice in June that VOYA RAISED OUR PREMIUMS 300%. We are in our 70’s. My husband is a disabled veteran. We were planning on this money for when one of us passes away. We cannot afford a 300% increase. So now we have nothing. They want us and others like us who may be nearing an age where they will have to pay out. Terrible company. Now we have nothing left. Should be illegal to do this to the elderly just because they get old. If I could rate this company lower than 1 star believe me I would. BUYER BEWARE! VOYA IS A TERRIBLE COMPANY!

Worst financial company ever. They have customer representatives in the Philippines and these people are untrained, do not understand USA laws and give you very bad information which causes you to lose money and waste time. This company should be embarrassed of their handling of retirement funds. The FTC really needs to look into this company and audit their recorded lines. Just horrible... Seriously!!