Voya FinancialReviews of voya.com

Worst company. God bless you and your money!

i had a savings account set up through work. The owner of the company sold to someone else and that program stopped. took me years to have them catagorize me as 100% vested (i was a 28 year employee). Then i wanted to rollover my account to another. That was like pulling teeth. The owner filled out all the necessary documents. i had 3461.00 to be rolled over. It never got done. Value is now 3058.00. Their inaction has cost me 400.00 that i will never see. DO NOT INVEST at Voya. your money becomes theirs and they will make it impossible to get it out.

Terrible website and phone representatives that can't answer a question without putting you on hold for 5 minutes.

They are just an awful company with the worst customer service. Very high fees. Avoid them.

My employer uses Voya for 401K and it is awful. They will take your money every week and when you try to take a loan they will not let you get one. Avoid this company.

Voya screwed up my retirement account and refuses to correct the problem. All the money I deposited into my retirement accout was supposed to be Roth already taxed dollars. They reported that most of my money was pretaxed dollars...now I will have to pay taxes on money that was already taxed. They are horrible! They refuse to correct the problem and I am on the hook for paying taxes twice on my money

Company is withholding funds and not sending the document to the proper address after mentioning the correct address to mail document to. Cecilia from customer service was of little assistance and was attempting to avoid assisting with a basic issue that needed further looking into. After waiting for over 30 minutes on the phone waiting for an escalation, no manager or supervisor was reached.

Avoid this company. There customer service is awful. Horrible experience every single time I’ve called. I’m waiting for my HSA check distribution for almost 2 months. Today I was told that my check was resent 20 days ago and probably it got lost. What a joke!!! VOYA those are my money, not yours. I’m not borrowing anything from you just to be clear. I want my money due to medical expenses.