Voya FinancialReviews of voya.com

Voya transferred my mother's IRA annuity to Resolution life. When she tried to surrender the annuity, Resolution gave the wrong form, but I had to hunt down the assigned agent to get the correct form that is not available anywhere on their website or online. I get the correct form and Resolution's site keeps giving an error when I try to upload it. There is no one to contact. The form provided a Voya email address. I emailed it AND snail mailed it. The account is closed, but WHERE IS THE MONEY? This nonsense has cost us three months to execute a simple transaction. Our last experience when she requested an RMD they dragged their butts to cut the check. They make money off the float with no interest paid to the policy holder. Now, I am concerned that while they are dragging their butts again, the policy which is invested in the market took a down turn in value. The market was higher when the first request was mailed and emailed.

I have made over a dozen calls. Voya canceled my insurance over $1.77-even though I have auto draft. I started calling (almost weekly) in January and it is now April. I have the coverage yet they aren't charging me for it. As an employer, why would you want this company to manage your benefit billing

I will NEVER recommend this company or use them. I was automatically enrolled in the 401k retirement contribution even though I did not authorize this or receive any mail corresponding to this change. I only found out after my paycheck was shorter than before, and this is when I immediately called the VOYA financials number. The representative then walked me through that I couldn't remove myself but that I could change the contribution to 0% which was completed. The representative then notified me that I would be refunded the amount within 5-7 business days, which is not a problem I waited patiently I even waited an additional week for my refund, and to no avail. I called in A MONTH since they had removed the funds and low and behold the representative didn't input a document that was required to issue the refund check. Once she explained this to me I was then notified I would not be receiving the full amount that was taken from my check due to the change in the market. This is not my responsibility to confirm if a form was/wasn't submitted in its entirety yet getting penalized for someone's mistake. I requested to speak with a manager and then I was able to speak with Arthur who provided me with his direct line, he reassured me he would look into it and call me back. I gave him time and called for a follow-up today, when I went to call for an update the phone rang and then went busy I also confirmed with Arthur the number twice. I called the regular number where I spoke with Clarence which was not helpful whatsoever with the situation even when I told him the number was dial tone and that it must have not been a real number he shrugged it off. Clarence couldn't even transfer me to his extension which they did previously. This has been a HORRIBLE ordeal with Voya and I am not the only one, my sister is dealing with a nightmare switching over her funds from Voya to her employment 401K and they have given nothing but problems. AVOID USING THIS COMPANY FOR INVESTMENTS ACCTS

Worst company ever! They will scam you out of money.

DO NOT TRUST THIS COMPANY WITH YOUR MONEY. They will deny your claim/ reason for use/withdrawal and their challenge process is a joke. I essentially have a large sum of money stuck in a medical account that is now unusable. We tried to use it on visits to our pediatrician for our children and were denied. Don't risk using them for anything.

Simply awful. Is this company in business to collect money from your paycheck, make it impossible to use, so that is ultimately goes back to your employer? I lost thousands in my commuter expenses when I was downsized from full-time to contract. No way to recover. And -- for my FSA -- I go to pay my doctor's co-pay and the Voya Bank FSA MasterCard is NEVER accepted at in-network hospitals: NYU, Weill Cornell, etc. You have to pay with your own money, file a ton of paperwork and wait for a paper check to be mailed, if you do the paperwork correctly. Did I mention the customer service phones are answered overseas?

How can a company that handles something as important as your 401k be so difficult to deal with? They turn getting a hardship withdrawal into an entire ordeal that’s a headache to navigate, and God forbid if you change addresses because you can’t edit that directly on your profile. No, you have to go through your company’s HR department to make that happen. And then, even when you explain in plain detail that you need the money YOU EARNED to avoid an eviction, they tell you there’s nothing they can do despite having access to ample documentation proving you’re not trying to “scam” the company out of giving you YOUR money! It’s MY money! I earned that! Why are you giving me the rigamarole for money I earned? If you’re wondering why there’s so many one-star reviews for this utterly worthless company, it’s because it’s a pile of bodies that could have avoided terrible situations if this company gave a shit about making anything vaguely user-friendly.

I depend on this company for my Deferred Compensation fund payments. Their website is totally infantile and difficult to navigate. Nobody ever, ever answers their contact phone number. Last year, they send me twelve (12!!) 1099 forms for tax purposes--one for each month!. And this year, the 1099-R for 2024 posted online is missing the first three months of 2024. I have spent the last two monnths trying to resolve this, to no avail. These people ate complete clowns. And i'm being polite.