Voya FinancialReviews of voya.com

For 20 years I had no issues at all with Voya with a life insurance policy. Then I had to change the bank account my premiums were going to be drafted from last November and ever since then dealing with them has been an absolute nightmare. I get letters saying that I have asked for my EFT payments to be terminated and replaced by quarterly billing which I have never requested. I get letters telling me the EFT from the new account will start at a certain date and nothing happens on that date. I have spoken with Customer Service more times than I can count and I have also emailed about this... I get replies that make me wonder if anyone even read what I wrote and that suggest that I call Customer Service if I have more questions. This really should not be this difficult. Finally, last month (April 2025) a payment was drafted from the new account but I had already paid it over the phone because it was drafted several days later than expected. Then yesterday, after one successful EFT transfer I get 2 letters --- one thanking me for asking to terminate my EFT payments and another saying the premiums have been changed to quarterly billing. I am ready to tear my hair out! I spoke with someone a few minutes ago who assures me that this has now been corrected but I will believe it when I see it. I really don't understand how a company can do business this way. I'm not sure what to put for date of experience as this started in November and the most recent totally inaccurate communication is dated May 9. I'll put May 9 but it's important to know that that was not the beginning of my problem.

I have been working for over 2 months to get my money rolled over and out of VOYA and nothing. Every time I call it is more of just a wait and delay game.

Complete waste of time calling this company. I was planning to rollover my previous employers retirement into this employers retirement which uses Voya and the representative had no means or measures of success. They were unable to share any history of rate of return. I have an advisor who is unable or unwilling to advise. Bottomline, I will stay with Merrill

Worse company to work with, very incompetent. I request transferred my 401 from this company and it’s over a month and I still have not received it. First they said they mail out the check I called after 3 weeks after and was told it was sent out they issue another check I waited over 2 weeks and did not receive the check I called 3rd time they said they was going to send via UPS and it would take 3 business days I called a 4 time and was told the sent out the 2nd a day before. Very deceitful company don’t trust them

I had a 401k retirement account with them from a former employer. I requested to withdraw from my 401k but I also needed to update my mailing address because I recently moved. They emailed me a form to request to change my address. Then they said that I needed a PIN number in order to request to withdraw my 401k. So I waited 2 weeks for snail mail to deliver my new PIN number and I never received it. After 3 weeks I called again and to my shock, they mailed me a check to my old address with my money!!!! They told me that I couldn’t request to withdraw from my 401k until I had my PIN number but they mailed a check anyway?! To my old address!!! These people are so dumb! Now I have to waste another 2-3 weeks! Thanks Voya now I can’t pay my bills!!!

I've been trying to claim a beneficiary account after my mother passed away. I sent the forms off and they replied they haven't received anything. Sent them off again, and they replied saying I checked a box which I did NOT check and I need to send in a new form. Complete and utter lies to keep my money. As if losing my mom wasn't hard enough. I cannot believe for the life of me that they are voted more ethical. Steer clear of this horrid company.

I was on medical leave and went through Voya Financial to pay my monthly premiums. Supposed to get a refund from them regarding my premiums. They mailed it out on April 4th, 2025, and it is now May 3rd, 2025. Where is my refund?

I would give this company a zero if I could never trust this company they are deceitful and told me something 25 years ago that’s not true that I would never need to fund my life insurance recently. I just received a bill for $1600 to be paid in two weeks otherwise my policy of 2526 years will lapse. I was a state employee and faithfully paid this policy for all those years. I couldn’t find anybody that spoke English all complaints go to outside America. I finally got someone to call me back from America two days later and she was no help never buy from this company. It is a rip off.