Voya FinancialReviews of voya.com

A freaking JOKE! My son got into an accident on a school bus so he immediately started going to a chiropractor. My claim was denied because they don’t cover chiropractic visits, which is a complete joke to me because usually when you get into an accident, that’s the first place you have to go. I’m so glad it’s open season at my job because I will not be getting Voya going forward. A complete JOKE!!

They took over the administration of the Minnesota Deferred Compensation from Empower in July. We should have received a quarterly statement for July through September. NOTHING. I believe they are either incompetent, or crooked. Maybe both!

Voya is the most frustrating company that I have had to deal with. Voya do everything in their power to avoid resolving your accident claim. If I was to enroll into insurance per my job again & VOYA is the insurance provider I would decline!!!!!I would rather choose coverage with an outside provider even if it cost more. After sustaining an injury. I thought VOYA would be sensitive to life change events. Speaking with VOYA customer services reps & supervisors is stressful, anxiety, and very upsetting. VOYA will give you a run for your money. 2 different supervisors provided 2 different answers to address my needs. Customer service reps the same!!!!! Out right ridiculous. Please ask your employer before you enroll if VOYA is the provider decline IMMEDITALLY or you will be going in circles chasing your own tail. I cannot even stand to hear this companies name. It's like using some type of off brand insurance. Requested for the claims examiner to reach out to me as of Monday Oct 21st. I have called them every day this week & customer service rep advised me the claim examiner closed out the call back task. Now that reset the 24-48 hrs that I initially put in the request. I am so drained by speaking with VOYA never ever again!!!!! My nephew just had me to help him with enrolling into insurance with his job VOYA was one the insurance carriers!! YES he declined. But he enrolled into 401k dental, medical (which is not voya) and dental. I WILL BE SURE NO FAMILY OR FRIENDS provide one red cent to this company.

Recently lost my job and sought to withdraw my retirement. Voya is being singularly uncooperative in returinng my money i will never involve myself with them again.

If I could rate a zero I would. We have Voya Critical Illness Insurance. I had a heart attack on August 20, 2025. We filed a claim. First Voya tried to say the claim we files wasn't for a heart attack. We had all of the papers to and from Voya and the physicians and hospital. After denying the claim they asked us for more proof of a heart attack. We had every kind of proof you can imagine. We sent more information from the DR's to them. After waiting over 30 days and still not getting anywhere I fled a complaint with the BBB in NYC. Two days later, my husband reciveved a phone call from Voya telling him he needed to submit even more information. We talked to three of the cardiologists including the DR who admitted me due to having a heart attack and guess what? That was five days ago AGAIN and thVOYA still hasn't made a determination. This has been going on for 6 weeks. Our agreement says it will be settled in 10 days. We have had thisminsurance for over 7 years and this is how we get treated. I guess we are going to start contacting government offices everywhere possible and file lots of complaints. Voya, you guys really suck.

I’ve been with Voya since 2007, and up until recently, I always spoke highly of this company. I even recommended it to parents and friends, especially those with kids in sports, because I believed Voya truly cared about its customers. Unfortunately, after everything I’ve gone through these past few years, I can honestly say my trust in this company has been shaken. Since 2017, I haven’t been properly paid for my x-ray claims — something that was clearly covered under the original plan I signed up for. I’ve provided every document, including my brochure that shows the coverage I was promised. Yet, instead of resolving the issue, I’ve been asked to jump through hoops, submit years of old paperwork, and even provide doctor’s notes from over five or six years ago. That’s unreasonable, especially when the itemized bills already list the x-rays. Recently, I spoke with a supervisor named Ericson, who asked me to send in the top page of my brochure, as if I was trying to create fake paperwork. That made me feel disrespected and accused of fraud, when all I’ve done is stay loyal to this company and pay my premiums faithfully — the same amount I’ve been paying since 2007, even though newer plans cost much less today. It feels like instead of helping long-term customers, Voya is trying to avoid paying legitimate claims by adding new requirements that never existed before. The fact that I’m being told to track down old hospital notes just to get what my plan already covers is not just frustrating — it’s wrong. If this continues, I’ll no longer recommend anyone to sign up for Voya. I don’t want anyone else to go through what I’m going through right now — years of loyalty, only to be treated like they’re doing something wrong for simply asking to be paid fairly.

Horrible misinformed customer service. One person says pin numbers are the same another says that's not the case now I will be waiting 3 weeks just to access my account. Fidelity, Charles Schwab and One America are better options than Voya.

Customer service is a joke. One of their reps spent 3 minutes interrogating me about "who told you that" when I quoted her company's policies. Their website it trash from 1996. Their investment advice is terrible and pollyannish. And, if you ever want to move your money to another broker, be prepared to jump through hoops -- they don't like to let go of those asset management fees. I hope they go bankrupt in the most painful way possible.