Voya FinancialReviews of voya.com

After not finding my account information, I contacted Voya Financial many times to get information on my life insurance account, which is through my ex-wifes former employer. I have been paying on that account for many years through auto pay. They could not provide me with any account information, but constantly said they would get me that information. THEY NEVER DID, but they were sure to take my money every three months. I have taken drastic measures to deny payment to them. DO NOT TRUST THIS COMPANY!

THIS IS ABSOLUTELY THE WORST COMPANY EVER!!! I have been waiting for over two weeks for my hardship check from my 401k. I figured something was up with this company after being told lie after lie and them constantly trying to blame the mail for delays, but after reading some of the other reviews I know for certain this company is holding their customers money and deliberately causing delays. I don’t know how they have not been sued yet. Company full of thrives. I will NEVER EVER deal with this company again.

I have been contacting voya for the last week and between that week.I had to call the company more than six different times regarding different incidents.Therefore, every single time that I call to let them know about my uploaded.Documents or my faxed documents?I get a different representative, of course.And every representative tells me different.The first one tells me that I need to send in the fax information with my application. The second representative told me that I did not need to do that.That I needed to just submit the plain receipt that needed to be accompanied by the application which I already had done online. It's very frustrating when you call the company and every single time they get you a different answer.

I am so frustrated with VOYA. I requested my money on 11/10 and they zeroed out my account in three days. The money is still missing and they are telling me will take 12 business days to get a new check. Unacceptable. The total time is over one month.

Terrible terrible company. Don’t recommend doing business with them.

Stuck in RMD hell every year. It is not the $ but the process to withdraw 457. Every year it takes weeks to complete. Contrast with Fidelity, Raymond James, Schwab. Under a minute each. Voya endlessly repeat requests, name, # etc even if voice recognition IDs me. Then I have to speak with rep to get RMD " request" ( today I have been thru 4 reps, it is still not downloading). Yes you can hit the online request box but it does zilch. Then you print or fax the form after signing to administrator who sends it to voya. Seems simple ? It is not . 142 minutes and counting today, about par over the years excluding dead tree USPS wait time. These folks have one foot in 1900's and one on 2000's . Over the past 5 years the longest portion of my tax calcs is always voya. Website is a mishmash of voya ads and disconnected menus. Awful, non intuitive. Worst I have ever seen. VOYA program this : " REQUEST RMD" (send me form to esign) ----Transmit to Administrator on file for e sign--- generate payment and receipt.---- transmit to Feds. Done

Every step of the way there is some form of an issue dealing with this company. They are always trying to sell you something before they try to help you. Every communication takes 2-4 weeks to get any form of an answer

is there a zero rating ? 1 star is far too much. my 401k is administrated by Voya Financial. I opted for a self managed brokerage account offered thru Voya with Charles Schwab . The problem is Voya and Charles Schwab operate independently .....and they do not communicate. Charles Schwab has been a breeze to manage ....but Voya does not have immediate access to your self brokerage at Schwab. It's a nightmare if you need to withdraw funds ....I have had to get Schwab rep on three way with Voya just to prove liquidity of my funds. Over a month ago Voya sent $ 17,000 to my Schwab account that wasn't mine. Schwab and I reported it. I should have just kept the money. A completely disastrous experience. Customer service is clueless.