Voya FinancialReviews of voya.com

Horrible customer service. I was lied to and they make it extremely difficult to rollover/withdraw your account.

The 2nd time they didnt expedite my check and gave me a fake routing number, wasting my time and money. Then they give you the run around with no answers. Very sad from a once great company.

If I could give negative stars I would. Voya has been an absolute NIGHTMARE to try to work with. The answers you get, or required paperwork varies depending on who it is you speak with. I have submitted the SAME paperwork so many times and there is always something wrong - even when I fill it out over the phone WITH HELP. I have kept records of every fax/email I have sent and some are identical with different things on them that need addressed. It is absolutely a joke. I have been trying to handle my parent's estate for over a year - EVERY phone call, every interaction - there is something else that is required. It seems to me that they are simply trying to get out of paying the benefit. And it's not even a BIG benefit - I'd much rather NOT get it and still have my parents.

High account fees will eat up all gains in the account. Large fee to close my account, doubleing the published closing fee on their web site! I have my retirement contribution there for two years and I end up with less than I contributed. Still wainting for my account gets closed and funds transfer out. Sad.

I've paid for critical illness coverage and was denied because they said we waited more than a year to report it. We've been paying the premiums on time. They don't care. No appeals form. We have to write a letter suggesting an appeal. They won't send your case except through the mail. Everything in place is designed to take as long as humanly possible. Speaking to an actual person takes an hour sometimes. Dishonest to the core.

This has been the absolute worst experience in history. I am going through a complete hardship and I am unable to get a withdrawal because of paperwork that obviously states it’s a bill. The customer service has no human skills what so ever . They don’t be empathetic about your situation . Their rules are horrific and gives you major anxiety. I love fidelity with all my heart and hate Voya to my core.

I have been with Voya for more than 15 years and can attest to their utter incompetence. Voya manages a portion of the State of Oregon’s retirement plan as a contractor, so I have no choice about the investment; I have to leave a portion of my deferred compensation with Voya until I retire. Their latest screw-up was sending me a check labeled “401k plan refund”. I don’t have a 401k with Voya and I have never received a refund check from Voya before. After finally connecting with a supervisor, he admitted that it was an error on their part – but I had to birddog this for two weeks to resolve THEIR error. He said I received someone else’s check! Mistakes happen, and I get that – but here is the unsettling part: Voya wants to handle everything over the phone – and they can only call you – there is no mechanism for you to call them. I asked to correspond via email for recordkeeping’s sake…but the supervisor stuck with, “calls only; no email”. This is odd to the point of feeling “scammy”; especially for a financial services company. During my second call back from the supervisor, I insisted that Voya send a written explanation of what transpired for my recordkeeping, and the supervisor reluctantly agreed to it. When I hung up, I knew that I was never going to receive that written explanation. Voya has made a number of errors with my account over the years. The story above is just the most recent mistake, not the most serious…but let’s just leave it here for now. Plain and simple: Voya is not competent and not a safe place to park any funds, let alone your retirement dollars.

Oregon PERS uses them in their IAP program. Their web portal provides very minimal information, statements are not available on line and it is virtually impossible to find any help like customer support number or online chat at their portal. Since they have locked in a government account , they do not see any need to provide any kind of service to their customers. In this case the Oregon OIC is failing its constituents, When they pick these investment firms , they should set a minimal standard regarding visibility/transperancy and customer support. Just a website thrown without any information is not sufficient. My other retirement account at Fidelity provides stellar services. Whomever in OIC that chose this service needs to be fired .