Voya FinancialReviews of voya.com

Honestly, after seeing all the terrible reviews, this company is an absolute joke. I’m so upset at my employer for signing up with these people. I’ve been on the phone for two hours trying to gain access to my account with the pin that they emailed me that does not work they continue to try and try. I need immediate manager assistance so I can access my money keyword my money. I was with Principle for years never ever had to send a bad review. This is crazy. What a terrible company with a set of terrible employees with a set of terrible management with a terrible system. What a way to ruin somebody’s day.

Customer Service is horrible!!! They don't care and give you bs answers to get you off the phone. Take forever for a claim to be reviewed with all documents sent in with claim. Claim reviewers suck as well. I wish my employer had Aflac!!!

Our company uses them as a TPA for FMLA and Short term Disability etc. We have so many employees complain that they are never contacted after leaving multiple messages and I never receive updates when I ask questions as the employer. This company is a clown show. Very Disappointed with them and will never recommend at any other company.

Absolutely useless, can't get anything right. Address changes are wrong, account numbers on checks issued are wrong. Avoid like the plague

Voya is not a very good company at all. I called a week in advance so the contribution for 401k would not come out of my check and still they took the contribution any way. This company is horrible I have dealt with this for 3 years now. I will deal with a company that has filed bankruptcy several times

Usually pretty reliable but recently they have been garbage

I have been trying for months. To transfer my 401b. To either tsp. Or roth. And they won't let me do either. And they won't let me withdraw a dime . what can I do .?

Trying to transfer my account so I called and was told they would have to mail me the forms. A week later, another rep told me they could email it. Very nasty attitude from Simone. I’ll be glad if and when I get my money transferred to Schwab who cares about my needs and I actually talk to a genuine nice person.